Nehal Amin
Hoover,AL
Summary
Accomplished Assistant Front Desk Manager at Anchor Motel, renowned for elevating service standards and achieving corporate recognition. Expert in guest relations and record keeping, My adeptness in cash management and commitment to hospitality significantly improved operational efficiency and customer service excellence.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
20
20
years of professional experience
Work History
Assistant Front Desk Manager
Anchor Motel
01.2009 - Current
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Assisted manager with guest check-in and check-out and provided customer service.
- Provided resources for training new employees and ongoing training for current staff.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Worked with housekeeping team to resolve issues or questions.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
Pharmacy Tech
Walmart
05.2005 - 10.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Associate of Science - Accounting And Finance
Jefferson State Community College
Birmingham, ALSkills
- Organizational proficiency
- Guest relations
- Record keeping
- Room inspection
- Registration
- Customer service
- Cash management
- Payment processing
Affiliations
- BAPS
Languages
Hindi
Native or Bilingual
Timeline
Assistant Front Desk Manager
Anchor Motel
01.2009 - Current
Pharmacy Tech
Walmart
05.2005 - 10.2006
Associate of Science - Accounting And Finance
Jefferson State Community College
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