Summary
Overview
Work History
Education
Skills
References Available
Birth Place
Personal Information
Hobbies and Interests
Languages
Timeline
Generic

NEHAL Yacoub

Bayonne,NJ

Summary

Seeking a challenging position in the field of where interpersonal skills are well developed and utilized. I am quite ready to learn the system are working with. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon Fulfillment Center
05.2019
  • Locating merchandise to meet picking tickets
  • Labeling various types of inventory
  • Following loading and safety procedures
  • Putting away deliveries in appropriate areas
  • Stacking deliveries in vehicles when necessary.
  • Consistently lifted materials weighing as much as 50 pounds
  • Prepared orders for shipment by picking, packing, and labeling merchandise

Senior Agent, Telemarketer and Telesales

perfect solution outsourcing
11.2013 - 02.2014
  • Primarily handling outbound telemarketing
  • Working with prospect database to develop prospects into qualified leads, coordinating with sales activities
  • Acting as Team leader.
  • Supervised team of 60, providing exceptional coaching and mentoring
  • Made average of 100 outbound and inbound calls per day

Billing Specialist and Customer Service Representative

Sutherland Global Services
06.2011 - 07.2012
  • Interact with customers to provide information in response to inquiries about bills, products and services
  • Sales and Customer engagements to provide excellent customer service to the AT&T customers.
  • Prepared and submitted monthly billing reports to management for financial overview
  • Increased efficiency within the department by automating routine processes using specialized software tools
  • Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks
  • Used data entry skills to accurately document and input statements

Education

Bachelor of Arts - English language and Literature

Faculty of Arts (Beirut Arab University)
Alexandria, Egypt
01.2011

Skills

  • Microsoft Windows (XP, Vista, windows 7)
  • Microsoft Office
  • Strong communication, organization, and time management skills
  • Strong multi-tasking abilities, needing little or no supervision
  • Work well both independently and as a contributing member of the team
  • Self-Motivated, ambitious, and dynamic
  • Willingness and ability to learn
  • Highly presentable
  • High sense of commitment
  • Easily Adapted to changes and new surroundings
  • Excellent verbal and written communication
  • Able to work under pressure and meet deadlines
  • Strong problem solving, negotiations, and influencing skills
  • Professionalism

References Available

True

Birth Place

Egypt, Alexandria

Personal Information

  • Date of Birth: 06/27/85
  • Nationality: American
  • Marital Status: Married

Hobbies and Interests

  • Making communication with people.
  • Reading
  • Web Browsing

Languages

Arabic
Native or Bilingual
French
Limited Working
Turkish
Elementary

Timeline

Warehouse Associate

Amazon Fulfillment Center
05.2019

Senior Agent, Telemarketer and Telesales

perfect solution outsourcing
11.2013 - 02.2014

Billing Specialist and Customer Service Representative

Sutherland Global Services
06.2011 - 07.2012

Bachelor of Arts - English language and Literature

Faculty of Arts (Beirut Arab University)
NEHAL Yacoub