Neharicka Robert
Granger,IN
Summary
I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Yoder Oil Company
Elkhart
05.2020 - 04.2024
- Maintained outgoing and incoming calls from customers, about 50 calls per day
- Adding orders accurately over 70 per day
- Updated and took care of large national accounts
- Updated weekly 'Keep' files in the system
- Tracked down unresolved issues in the system
- Developed in-depth product knowledge to help customers with any questions
- Got new customers to try products and services
- Had highest percentage of orders entered each month since October 2020 till April 2021.
Senior Customer Service Representative
MSC Industrial Supply
Elkhart, IN
05.2021 - 12.2023
- Audited customer account information to identify issues and develop solutions.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Started a mentorship program to help new associates with learning and understanding the role efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
Assistant Manager
Icy Bar
South Bend, IN
05.2017 - 03.2020
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and timecards
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
Education
Psychology And Business Administration -
INDIANA UNIVERSITY SOUTH BEND
01-2020
High School Diploma -
HEBRON SCHOOL
05.2015
B.A. Business Administration, Psychology -
IVY TECH COMMUNITY COLLEGE
B.A. Applied Psychology -
GOSHEN COLLEGE
Skills
- Bilingual (English & Hindi)
- Training and development
- Microsoft Office (10 years)
- Sales Professional
- Recruiting and Interviewing
- Accurate money handling
- Time Management
- Motivational Leader
- Conflict resolution skills
- Strong work ethic
- Handling Pressure
- Adaptability
- Positive, empathetic
- Data Collection
- Data Entry
- Product Knowledge
Timeline
Senior Customer Service Representative
MSC Industrial Supply
05.2021 - 12.2023
Customer Service Representative
Yoder Oil Company
05.2020 - 04.2024
Assistant Manager
Icy Bar
05.2017 - 03.2020
Psychology And Business Administration -
INDIANA UNIVERSITY SOUTH BEND
High School Diploma -
HEBRON SCHOOL
B.A. Business Administration, Psychology -
IVY TECH COMMUNITY COLLEGE
B.A. Applied Psychology -
GOSHEN COLLEGE
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