Nehem Ferguson
Newark,DE
Summary
Dynamic leader with proven expertise in operational management and team development honed at Downtown Locker Room (DTLR). Excelled in streamlining processes, enhancing customer satisfaction, and driving sales strategies. Skilled in computer applications and fostering strong relationships, achieving significant improvements in staff performance and customer service. Demonstrated ability in loss prevention and effective communication, contributing to substantial company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager of Operations, DM in Training
Downtown Locker Room, DTLR
01.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Development of employee handbook
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Education
High School Diploma -
Central High School
Philadelphia, PABusiness And Managerial Economics
Community College of Philadelphia
Philadelphia, PASkills
- Computer skills
- Performance appraisals
- Employee training
- Recruitment and hiring
- Sales strategies
- Work Planning and Prioritization
- Loss prevention procedures
- Relationship building and management
- Customer service
- Verbal and written communication
- Leadership development
- Documentation and reporting
Accomplishments
- Recruited twelve successful new managers within one year.
- Exceeded monthly store sales goals six months in a row.
- Increased sales by 40 % by coaching department managers on new merchandising standards.
- Collaborated with team of fifteen in the development of RFID project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Microsoft office 365
Languages
Spanish
Professional Working
Timeline
Store Manager of Operations, DM in Training
Downtown Locker Room, DTLR
01.2007 - Current
Microsoft office 365
High School Diploma -
Central High School
Business And Managerial Economics
Community College of Philadelphia
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