Nehema Potter
Clinton,MS
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Loan Customer Service Representative
Harbor Loans of Clinton
11.2022 - 06.2023
- Maintain and update account records for over 1000 accounts, evaluate credit worthiness of clients by processing loan applications and documentation within specified limits.
- Interviewed applicants to determine financial eligibility of granting loans, marketing and collections.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Distribution Vehicle Processor Lead
WWL
08.2013 - 11.2022
- Performed Buying and Processing Vehicles for Routing; Routing Vehicles and Allocating Vehicles for Routing; conducting Verification of Accessories for Completion; Canvassing lots to update location of units and process Allocation Reports.
- Oversee staff of 20 or more employees during day-to-day operations while supporting customer service and delivery activities through coordinating and directing team tasks.
- Delegate tasks and set goals.
- Support supervisor and motivate team members.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility
- Worked well in team setting, providing support and guidance
Store Manager
Titlemax
08.2007 - 07.2012
- Provided customer service by greeting and assisting customers, responded to customer inquiries, and complaints.
- Directed and supervised 5 employees engaged in loans, inventory- taking, reconciled cash receipts, processed title loans; appraised vehicles; processed repossession; conducted field visits and conducted training of staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Degree - Medical Administrative Assistant
Georgia Medical Institute
05.2005
High School Diploma -
Yazoo City High School
Yazoo City, MS05.1996
Skills
- Financial Services, Leadership, Data Entry, MS Office, Analytical and Critical Thinking, Interpersonal Communication
- Manufacturing, Multitasking Abilities, Teamwork and Collaboration, Planning and Coordination
- Medical Terminology, Insurance Verification, Medical Scheduling, Medical Billing & Coding
- Customer service, Computer literacy, Microsoft Office, Inbound Customer Calls, Data Collection, Organization and Time Management
Timeline
Loan Customer Service Representative
Harbor Loans of Clinton
11.2022 - 06.2023
Distribution Vehicle Processor Lead
WWL
08.2013 - 11.2022
Store Manager
Titlemax
08.2007 - 07.2012
Degree - Medical Administrative Assistant
Georgia Medical Institute
High School Diploma -
Yazoo City High School
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