Nehemiah Hamilton
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Eagle Eye Networks
07.2023 - Current
- Responsible for over 500k in reoccurring monthly revenue (RMR)
- Successfully managed and maintained over 120 accounts
- Monitored key metrics and proactively identified opportunities for efficiency improvements and enhanced performance for cliental as well as customer success organization.
- Cultivated strong relationships with key customers, fostering increased customer loyalty and engagement.
- Utilized customer feedback to drive continuous improvement, implementing changes to enhance customer success plans and overall satisfaction.
Inside Sales Account Executive - Commercial
Eagle Eye Networks
04.2022 - 07.2023
- Successfully increased the Closed Won percentage from 2% to 23%, demonstrating a proactive approach to enhancing sales performance and closing deals more effectively.
- Conducted integrated sales presentations to effectively illustrate the unique value propositions of products or services, compelling prospects to take desired actions and contribute to increased sales.
- Implemented successful sales strategies that efficiently converted leads into customers, showcasing a strategic and results-oriented approach to the sales process.
- Consistently met or exceeded challenging sales targets and quotas, significantly contributing to the overall sales goals and revenue generation for the company.
- Employed effective telesales techniques and relationship-building strategies to prospect and secure new business opportunities, expanding the customer base and fostering revenue growth.
- Applied strong negotiation skills to establish mutually beneficial agreements on prices and sales terms with potential customers, contributing to successful deal closures.
Technical Support Advisor
Apple Inc.
09.2019 - 05.2022
- Responded promptly to customer inquiries, delivering technical assistance over the phone and in person, ensuring effective problem resolution and customer satisfaction.
- Expertly analyzed and evaluated user problems, employing test scripts, personal expertise, and insightful probing questions to identify and address issues efficiently.
- Diagnosed and troubleshooted a range of hardware, software, and network issues, demonstrating a comprehensive understanding of technical challenges and delivering precise solutions.
- Provided valuable support in implementing and developing training programs, contributing to the continuous improvement of team skills and overall customer support quality.
- Installed, configured, and maintained computer systems and network connections, ensuring optimal functionality and performance for end-users.
Sales Specialist
Apple Inc.
09.2015 - 09.2017
- Demonstrated product expertise by effectively showcasing features to customers, skillfully navigating technical details to overcome objections, and successfully closing sales transactions.
- Established strong rapport with customers, assessed their individual needs, and provided tailored product recommendations, contributing to upselling opportunities and overall customer satisfaction.
- Collaborated with Business Team members to handle Business Sales, creating customized solutions to meet the specific needs of corporate clients.
- Engaged with potential customers, proactively addressing their requirements, and provided expert advice on product selection to guide informed purchasing decisions.
Education
High School Diploma -
Austin High School
Austin, TX05.2014
Skills
- Relationship Building
- Account Management
- Customer Retention
- Problem Resolution
- Hardware and Software Troubleshooting
- Written & Verbal Communication
- Time Management
- Cross-functional Collaboration
- Customer Advocacy
Timeline
Customer Success Manager
Eagle Eye Networks
07.2023 - Current
Inside Sales Account Executive - Commercial
Eagle Eye Networks
04.2022 - 07.2023
Technical Support Advisor
Apple Inc.
09.2019 - 05.2022
Sales Specialist
Apple Inc.
09.2015 - 09.2017
High School Diploma -
Austin High School
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