Reliable and adaptable professional with over 6 years of experience across finance and construction industries. Began as a Dialer at a finance company, eventually becoming a Senior Dialer and training new team members to improve performance and communication. Later transitioned into Customer Service, consistently meeting goals and assisting clients with account and payment issues before moving into the Resolution Department, where I analyzed complaints, worked with customers to resolve conflicts, and provided feedback to management to improve internal processes. Most recently served as an Assistant Project Manager at a drywall and painting company, where I prepared estimates, managed schedules, and coordinated project timelines to ensure smooth operations and client satisfaction. Known for strong organization, clear communication, and a hands-on approach to problem-solving and teamwork.