Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nehemiah Mletzko

Weston,WI

Summary

Reliable and adaptable professional with over 6 years of experience across finance and construction industries. Began as a Dialer at a finance company, eventually becoming a Senior Dialer and training new team members to improve performance and communication. Later transitioned into Customer Service, consistently meeting goals and assisting clients with account and payment issues before moving into the Resolution Department, where I analyzed complaints, worked with customers to resolve conflicts, and provided feedback to management to improve internal processes. Most recently served as an Assistant Project Manager at a drywall and painting company, where I prepared estimates, managed schedules, and coordinated project timelines to ensure smooth operations and client satisfaction. Known for strong organization, clear communication, and a hands-on approach to problem-solving and teamwork.

Overview

7
7
years of professional experience

Work History

Assistant Project Manager

Loreto's Drywall Painting Services
08.2025 - Current
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Negotiated contracts and agreements with vendors for constructive supplier relations.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Developed and maintained project documentation for reliable records.
  • Negotiated with vendors for better terms, contributing to budget optimization.

Resolution Specialist

Aqua Finance
09.2023 - 10.2024
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Streamlined communication channels with customers, ensuring clarity and efficiency in resolution updates.
  • Enhanced interdepartmental cooperation, working closely with product team to inform about recurring customer issues.
  • Enhanced customer experience by resolving complex billing disputes efficiently.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Elevated customer satisfaction scores, personalizing solutions to fit individual customer needs.
  • Monitored trends in customer feedback to inform continuous improvement efforts within the department or product offerings.
  • Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.

Customer Service Representative

Aqua Finance
03.2021 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Dialer

Aqua Finance
11.2018 - 03.2021
  • Trained new agents on dialer functions and best practices, enhancing team productivity levels.
  • Consistently met or exceeded monthly quota objectives through strategic use of the dialer system to maximize agent productivity levels while minimizing downtime between calls.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Identified and contacted customers with overdue accounts to address payment status.

Education

High School Diploma -

Wausau East High School
Wausau, WI
05-2019

Skills

  • Project monitoring
  • Client relations
  • Project scheduling
  • Schedule management
  • Root-cause analysis
  • Technologically Competent
  • Quick Learning
  • Customer service
  • Problem-solving abilities
  • Adaptability and flexibility
  • Self motivation
  • Strategic thinking

Timeline

Assistant Project Manager

Loreto's Drywall Painting Services
08.2025 - Current

Resolution Specialist

Aqua Finance
09.2023 - 10.2024

Customer Service Representative

Aqua Finance
03.2021 - 09.2023

Dialer

Aqua Finance
11.2018 - 03.2021

High School Diploma -

Wausau East High School
Nehemiah Mletzko