Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nehemiah Romig

Harrisburg,PA

Summary

Capable human resources intern with experience supporting human resources activities. Smoothly collaborated with HR team to help with daily tasks from recordkeeping to employee relations management. Expert at maintaining confidentiality and boosting positive company culture.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

07.2023 - Current
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Processed returns, refunds, exchanges according to company policies and procedures.

Retail Associate

Giant Food Stores
McConnellsburg
04.2020 - 06.2023
  • Answered customer inquiries regarding store policies and procedures.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Student Manager

Penn State University
Middletown
09.2022 - 05.2023
  • Developed and implemented student policies to ensure compliance with university regulations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Human Resources Intern

Refined Hospitality
Stone Harbor, NJ
05.2022 - 08.2022
  • Prepared onboarding documents for new hires, such as contracts and employee handbooks.
  • Organized and maintained personnel records in a secure database.
  • Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
  • Participated in staff meetings to discuss company policies and procedures related to human resources management.

Internship Student

Letterkenny Army Depot
Chambersburg, PA
06.2018 - 08.2018
  • Developed and implemented communications strategies for various projects.
  • Researched industry trends and best practices related to specific projects.
  • Prepared presentations and reports for senior management team members.
  • Organized data into spreadsheets and databases for easy access by other departments.

Education

Bachelor of Science - Human Capital Management & Marketing

Penn State University

Skills

  • Computer Literacy
  • Communication Management
  • Administrative Skills
  • Employee Onboarding
  • Background Checks
  • Team Player

Affiliations

  • President (PSH SHRM Student Chapter Club)
  • Member (Pro Sales Club)
  • Volunteer ( We Care Food Pantry)

Timeline

Customer Service Specialist

07.2023 - Current

Student Manager

Penn State University
09.2022 - 05.2023

Human Resources Intern

Refined Hospitality
05.2022 - 08.2022

Retail Associate

Giant Food Stores
04.2020 - 06.2023

Internship Student

Letterkenny Army Depot
06.2018 - 08.2018

Bachelor of Science - Human Capital Management & Marketing

Penn State University

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Nehemiah Romig