Customer Service Representative
Blue Cross Blue Shield of Michigan
Warren , MI
09.2013 - 04.2015
- Held a 95% call satisfaction rate.
- Processed payments, updated accounts, and ensured compliance with data privacy, following HIPAA regulations.
- Check surgical procedure codes to ensure the patient was covered or not for their procedures.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.