Nehemie Flavien
Smyrna,DE
Summary
Dynamic Habilitation Manager at Bayada Home Health Care with expertise in case management and client assessment. Proven track record in developing tailored care plans and advocating for clients, enhancing their wellness outcomes. Skilled in crisis intervention and employee training, fostering a collaborative environment for improved service delivery.
Overview
15
15
years of professional experience
Work History
Habilitation Manager
Bayada Home Health Care
03.2024 - Current
- Assess clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
- Collaborate with clients, family and other support networks and health care professionals to put care plans in place
- Listen to clients’ concerns and providing counseling or intervention as required
- Record clients’ progress including charting referrals, home visits and other notable interaction in a timely fashion
- Conduct quarterly visits to evaluate clients’ progress and make adjustments as needed to improve outcomes
- Serve as an internal case manager, advocate for clients and act as a liaison for the office and other members of the multi-disciplinary team
- Participate in Person-Centered Planning processes by collaborating with the client, family, and other members of the multi-disciplinary teams
- Perform admission intake when a client meets certain criteria
- Provide oversight to field staff and conduct quarterly supervision of field staff
- Participate in the hiring, interview process, and in new hire orientation of field staff
- Provide training in First Aid and CPR to new hire
- Provide feedback to employees including recognition, counseling, and termination of employment
- Complete field staff performance evaluations on a yearly basis
- Provide guidance to office colleagues
- Assist in completing Payroll
- Coordinate and participate in community /marketing activities to represent BAYADA
- Maintain positive relationships with area referral or funding sources
- Perform other relatable duties
Health Services Navigator
Health Federation of Philadelphia
Philadelphia, PA
03.2019 - 02.2024
- Serves as a point of contact, advocate and informational resource for patients, care team and family/caregivers
- Collaborates and communicates daily with care team members to facilitate continuity of care
- Coordinates care plans for 30 patients per day to eliminate barriers to health care
- Orients patients to the health center so patients use appropriate medical resources
- Monitors delivery of care through documentation and tracking of interventions in patient’s chart (specialty visit follow-up, labs, diagnostic studies)
- Requests patients records for medical records review to support care team
- Documents all outreach activities in a timely manner in the electronic health record system
- Assists physicians with scheduling patients and troubleshoot scheduling issues
- Completes and submits reports and data on a monthly basis to track volume and productivity
- Identifies opportunities for improving workflows and resources
- Mentors and coaches new team members (navigators) as the team expands
- Adheres to center' values, standards, policies and procedures
- Performs additional duties as requested
Outreach and Enrollment Benefits Counselor/Interpreter
Health Federation of Philadelphia
Philadelphia, PA
10.2017 - 02.2019
- Guided underserved community patients and residents through health insurance applications.
- Managed diverse health insurance types like Affordable Health Care Plans.
- Conducted community outreach events to raise awareness.
- Facilitated multilingual communication between providers, social workers and benefits counselors.
- Coordinated communication between providers, nurses and patients.
- Translated various documents and health records into French, Haitian Creole, and Spanish.
- Kept message content consistent.
Case Manager
HORIZON HOUSE
Philadelphia, PA
03.2017 - 09.2017
- Supported and engaged with participants with their recovery goals
- Responded to requests and gain support for unit goals and plans
- Performed work assignments with minimum need for supervision and guidance
- Submitted accurate documentation and related information in a timely basis
- Provided outreach services to locate and engage service participants
- Participated in the resolutions of crisis situations
Acting House Manager
HORIZON HOUSE
Philadelphia, PA
01.2016 - 02.2017
- Assisted the Director with the daily operations of the site, including providing supervision to all direct care staff
- Provided support to direct care staff and residents; ensured the delivery of appropriate service is consistent with program and residents’ goals; ensured that required documentation of activities and residents’ progress is completed
- Reinforced the implementation of Individualized Support Plans; Participated in monthly ISP meetings; incorporated modifications and updates as directed
- Ensured that the residents receive adequate level of care and have access to the service/ support they need to live, work, develop and socialize within their local community
- Assisted with training new direct care staff and ensured compliance with yearly trainings
- Implemented the overall mission, values, and beliefs of Horizon House in all aspects
Residential Advisor
HORIZON HOUSE
Philadelphia, PA
11.2012 - 12.2015
- Administered medication to participants with disabilities
- Assisted with personal grooming and hygiene
- Housekeeping tasks and assisting with daily living
- Performed other duties as assigned
Quality Support Assistant
RESCARE
Marlton, NJ
07.2010 - 10.2012
- Responsible to assist participants with personal care & home management tasks, medical monitoring and health related tasks
- Basic housekeeping, shopping and other related housekeeping tasks
- Performed other duties as assigned
Education
MBA - Healthcare Management
Widener University
West Chester, PA08.2022
BA - Business Administration, Healthcare Management
Strayer University
Philadelphia, PA08.2015
Skills
- File and Record Management
- Epic Systems
- Problem-Solving Skills
- Decision Making
- Employee Training Program
- Clinical Terminology Proficiency
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft Office PowerPoint
- Microsoft Office Outlook
- Adobe
- Interpersonal skills
- Customer service
- Case management
- Crisis intervention
- Advocacy skills
- Community outreach
- Conflict resolution
- Payroll administration
- Regulatory compliance
- Organizational skills
- Client assessment
- Staff supervision
- Care plan development
Languages
- English
- Haitian Creole
- French
- Spanish
Timeline
Habilitation Manager
Bayada Home Health Care
03.2024 - Current
Health Services Navigator
Health Federation of Philadelphia
03.2019 - 02.2024
Outreach and Enrollment Benefits Counselor/Interpreter
Health Federation of Philadelphia
10.2017 - 02.2019
Case Manager
HORIZON HOUSE
03.2017 - 09.2017
Acting House Manager
HORIZON HOUSE
01.2016 - 02.2017
Residential Advisor
HORIZON HOUSE
11.2012 - 12.2015
Quality Support Assistant
RESCARE
07.2010 - 10.2012
MBA - Healthcare Management
Widener University
BA - Business Administration, Healthcare Management
Strayer University
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