Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nehmiyah Hudson

Clarksville,TN

Summary

Dynamic sales professional with a proven track record at Sherwin-Williams, excelling in sales process optimization and customer satisfaction. Recognized for enhancing team productivity and implementing effective problem-solving strategies, resulting in improved service delivery and customer loyalty. Adaptable and reliable, with strong organizational skills to manage high-pressure environments.

Overview

5
5
years of professional experience

Work History

Advanced Sales Associate

Sherwin-Williams Paint Store
09.2022 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Learned and utilized point-of-sale systems for efficient transaction processing.
  • Managed inventory by organizing stock and ensuring product availability.
  • Provided support in visual merchandising to maintain appealing displays.
  • Engaged with customers to gather feedback and improve service delivery.
  • Adapted quickly to changing promotional strategies and product knowledge requirements.
  • Participated in training sessions to develop sales techniques and product expertise.

Team Leader

Lowes Home Improvment
12.2021 - 09.2022
  • Oversaw daily team operations to ensure efficiency and quality standards.
  • Implemented process improvements leading to streamlined workflows and reduced delays.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Customer Service Representative

Home Depot
01.2020 - 11.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call center environment to ensure timely responses to customer needs.
  • Trained new staff on customer service protocols and company policies for consistency.
  • Implemented feedback mechanisms to enhance service delivery and improve customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Applied Science - Engineering Technology

Austin Peay State University
Clarksville, TN
05-2024

Skills

  • Adaptability and resilience
  • Sales process optimization
  • Computer Hardware/Software
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Customer satisfaction
  • Microsoft Office
  • Windows OS

Accomplishments

  • Forklift Training
  • Python Course
  • Volunteer Work
  • Part of Boys and Girls club and CodeCrew

Timeline

Advanced Sales Associate

Sherwin-Williams Paint Store
09.2022 - Current

Team Leader

Lowes Home Improvment
12.2021 - 09.2022

Customer Service Representative

Home Depot
01.2020 - 11.2021

Associate of Applied Science - Engineering Technology

Austin Peay State University

Similar Profiles

CREATE PROFILE