Neia Williams
Carson,CA
Summary
Dynamic and results-driven professional with extensive experience as a Receptionist at Texas Women's University and Cashier roles at Walmart and Albertsons. Excelled in enhancing office efficiency and customer satisfaction through exceptional organization and communication skills. Proven track record in team collaboration and problem-solving, significantly improving service quality and operational workflow.
Overview
2
2
years of professional experience
Work History
Receptionist
Texas Women's University
09.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier
Walmart
02.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Cashier
Albertsons
05.2022 - 02.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Conducted regular refresher courses for experienced cashiers to maintain high standards of service quality across the board.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
Education
High School Diploma -
Texas Woman's University
Denton, TXHigh School Diploma -
Los Angeles Southwest College
Los Angeles, CA05.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Typing Speed
- Multi-Line Telephone Systems
- Mail distribution
- Problem-Solving
- Team Collaboration
Timeline
Receptionist
Texas Women's University
09.2023 - 05.2024
Cashier
Walmart
02.2023 - 07.2023
Cashier
Albertsons
05.2022 - 02.2023
High School Diploma -
Texas Woman's University
High School Diploma -
Los Angeles Southwest College
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