Neiancine Johnson
Humble,TX
Summary
I am a healthcare professional with over 15 years of experience within hospitals, clinics and outpatient facilities. I would like to use my extensive clinical experience in the field of healthcare administration and I am passionate about empowering healthcare organizations to provide high-quality care to everyone through strong organizational management and innovative solutions. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
17
17
years of professional experience
Work History
Senior Administrative Coordinator
The Menninger Clinic
08.2021 - Current
- Partnering with physicians to deliver care to an average of 300 patients per month
- Managing annual operating budget of $25MM+
- Leading connection points between 10 physicians and 15 clinicians regularly
- Drove 10% improvement in patient satisfaction
- Generated 25+ patient referrals
- Spearheaded implementation of electronic patient portal, driving 10% more efficiency in intake process Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated in timely processing of billing and accounts receivables.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Eligibility Counselor/Financial Counselor Supervisor
Harris Health
07.2008 - 01.2021
- Use Microsoft Office for work processing, presentations and spreadsheets.
- Process various personnel and financial functions; troubleshoot and resolve problems
- Efficient in People Soft, Kronos, Epic
- Assist with onboarding tasks associated with bringing on new employees to organization unit.
- Participate in general office duties, including rotating front desk coverage.
- Functions effectively in eligibility areas of education, screening and interviewing patients
- Evaluates patient documents for eligibility and accurately enters data into computer system, updating existing accounts.
- Managed over 100 customer calls per day.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Trained staff on current eligibility requirements and policies.
- Processed and certified documents for accuracy and compliance with government regulations.
- Complied with department, organization and government policies and procedures.
- Communicated with people from various cultures and backgrounds on application process
- Scheduled appointments with applicants to gather information and explain benefits processes
- Resolved discrepancies with client applications to verify eligibility.
- Established databases to track, analyze and automate eligibility application processes.
- Performed eligibility assistance, case management, referrals or related function.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Complied with department, organization and government policies and procedures.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Operations Manager
The Tax Center
08.2006 - 03.2008
- Make copies of correspondence or other printed mate use computers for various applications such as database management or word processing
- Review and convert purchase requisitions
- Act as liaison between manufacturing global districts and end user/customers
- Maintain scheduling and event calendars
- Complete forms in accordance with company procedures
- Communicate with customers gathering order details including quantity, dates, conditions, and method of transport
- Consult with schedulers, buyers, planners, engineering, and supply chain management
- Run and maintain inventory reports
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Account's payable
- Receive and match invoices
- Research invoice discrepancies
- Monitor payment status of accounts
- Assist with month end closures
- Process invoices and month end closures
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Master of Arts - Healthcare Administration
University of Arizona
Tucson, AZ09.2023
Bachelor of Arts - Applied Behavioral Science, Child Development
Ashford University
San Diego, CA11.2020
Skills
- Insurance Verification
- Documentation and Recordkeeping
- Administrative and Clerical Support
- Organizational Management
- Bookkeeping
- Team building & Staff Supervision
- Accounts payable/Processes & management
- Invoice/Expense reports/payment Transactions
- Staff Scheduling Procedures
- Microsoft Office
- Advanced Excel Spreadsheet Functions
- Administrative Leadership
- Budgeting and Expense Reports
- Leadership and Change Management
- Microsoft Excel
- Payroll Preparation
Timeline
Senior Administrative Coordinator
The Menninger Clinic
08.2021 - Current
Eligibility Counselor/Financial Counselor Supervisor
Harris Health
07.2008 - 01.2021
Operations Manager
The Tax Center
08.2006 - 03.2008
Master of Arts - Healthcare Administration
University of Arizona
Bachelor of Arts - Applied Behavioral Science, Child Development
Ashford University
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