Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NEIBY LUIS

FL

Summary

Experienced Bilingual Administrative Coordinator with a proven track record of optimizing office operations and elevating client service. Skilled in troubleshooting, managing high-pressure situations, and driving business efficiency. Seeking a role to utilize expertise in customer service and administration tasks, while expanding knowledge and experience.

Overview

7
7
years of professional experience

Work History

Store Associate

Curaleaf
01.2024 - Current
  • Advised healthcare professionals and patients on products, ensuring HIPAA compliance and adherence to industry regulations.
  • Processed high-volume transactions with accuracy while managing inventory in a dynamic, fast-paced environment.
  • Maintained up-to-date knowledge of customer sales, medical products, industry trends, and regulatory requirements to ensure ethical and compliant sales practices.
  • Provided office support by coordinating with vendors, processing orders, and maintaining accurate records for operational efficiency.

Patient Intake Coordinator

Columbia Care
01.2021 - 01.2023
  • Safeguarded sensitive information while performing accurate data entry and conducting quality assurance checks by identifying and resolving data discrepancies.
  • Managed high-volume calls (up to 100/day), providing timely support to clients.
  • Trained and mentored new hires on company systems and procedures.
  • Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.

Bank Teller

Community First Credit Union/Synovus Bank
01.2019 - 01.2020
  • Managed client accounts, processed payments, and maintained up-to-date financial records.
  • Provided financial solutions to clients, addressing needs and concerns with precision.
  • Ensured compliance with opening/closing procedures and secured financial transactions.
  • Reconciled vault and individual accounts, ensuring accuracy and security.
  • Promoted and cross-sold bank products, contributing to sales goals for accounts, credit cards, and loans.

Education

Master of Science - Business Analytics

University of North Florida
Jacksonville, FL
05-2027

Bachelor of General Studies - Integrated General Studies

University of North Florida
Jacksonville, FL
12.2024

Skills

  • Records Management
  • Data Entry
  • CRM Software
  • Regulatory Compliance
  • Microsoft Office
  • Computer literacy

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Store Associate

Curaleaf
01.2024 - Current

Patient Intake Coordinator

Columbia Care
01.2021 - 01.2023

Bank Teller

Community First Credit Union/Synovus Bank
01.2019 - 01.2020

Master of Science - Business Analytics

University of North Florida

Bachelor of General Studies - Integrated General Studies

University of North Florida

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