Neicolance Regent
Fort Lauderdale,FL
Summary
Professional Security Officer looking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Unarmed Security Officer
Admiral Security Services, Inc.
07.2023 - 01.2024
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service/Delivery Driver
Appliance Alliance Installations
04.2022 - 05.2023
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Access Control Officer
Ingram Private Security
02.2021 - 05.2023
- Greeted guests professionally and courteously while making safety a top priority.
- Answer phone calls professionally and assists callers with directions or instructions for the building.
- Investigated suspicious activities and persons to maintain security of the premises.
- Direct traffic coming in and out of the area and identify suspicious activities by observing security monitors.
- Managed incidents effectively by promptly responding to alarms and investigating disturbances.
Customer Service
Hertz Car Rental
12.2017 - 06.2019
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Central Florida
Orlando, FL05.2019
Skills
- Building Security
- Traffic Control
- Problem Solving
- Interpersonal Skills
- Time Management
- Professionalism
- Customer Service
- Data Entry
- Detailed Activity Logs
- Surveillance
Timeline
Unarmed Security Officer
Admiral Security Services, Inc.
07.2023 - 01.2024
Customer Service/Delivery Driver
Appliance Alliance Installations
04.2022 - 05.2023
Access Control Officer
Ingram Private Security
02.2021 - 05.2023
Customer Service
Hertz Car Rental
12.2017 - 06.2019
Bachelor of Arts - Interdisciplinary Studies
University of Central Florida
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