Neicy Thomas
McDonough,GA
Summary
Driven by a results-focused approach, I leveraged my problem-solving and relationship-building skills at Humana to enhance patient satisfaction and healthcare service quality. With expertise in case management and a positive attitude, I improved client outcomes and established strong community networks, significantly increasing access to supportive resources.
Overview
5
5
years of professional experience
Work History
Case Manager
Department of Early Care and Learning
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Administrative Assistant
Georgia Department of Public Safety
01.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Health Care Advocate
Humana
05.2019 - 06.2021
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Established strong relationships with community organizations, expanding the network of support available to patients in need.
- Analyzed complex medical records, ensuring accurate comprehension of diagnoses and treatment options for informed decisionmaking.
- Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
- Identified potential barriers to optimal health outcomes for high-risk populations; developed targeted interventions that addressed these challenges headon.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2008
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Positive Attitude
- Conflict Resolution
- Email and Telephone Etiquette
- Documentation proficiency
- Data Entry and Analysis
- Crisis Intervention
- Case Needs Assessment
Timeline
Case Manager
Department of Early Care and Learning
05.2023 - Current
Administrative Assistant
Georgia Department of Public Safety
01.2022 - 03.2023
Health Care Advocate
Humana
05.2019 - 06.2021
High School Diploma -
Chicago Vocational Career Academy
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