Neida Delgado
Anthony ,Nm
Summary
Driven professional with a proven track record in compassionate client care and inventory management, honed at Lowes Big 8 and other roles. Excelled in customer service, leveraging skills in Microsoft Excel and active listening to enhance client satisfaction and streamline operations. Demonstrated ability to remain calm under pressure, achieving significant improvements in customer experience and operational efficiency.
Overview
8
8
years of professional experience
Work History
At Home Children’s Caregiver
Early Childhood Education and Care Department
945 Anthony, Anthony New Mexico 88021
01.2022 - Current
- Assist children/infants with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Developed individual care plans for clients based on specific needs.
Waitress
Cracker Barrel Old Country Store Inc
1490 Hickory Dr Las Cruces Nm, 88005
06.2021 - 12.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Cashier/Customer Service/ Manager
Lowes Big 8
2000 Antonio St Anthony Tx, 79821
03.2016 - 03.2021
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cross-trained existing employees to maximize team agility and performance.
Education
Gadsden High School
6301 NM-28 Anthony Nm 88021 05.2017
Skills
- Compassionate Client Care
- Active Listener
- Critical Thinker
- Meal Planning
- Schedule Management
- First Aid and Safety
- Microsoft Word
- Microsoft PowerPoint
- Credit Card Payment Processing
- Staff Training
- Customer Service
- Microsoft Excel
- Typing Proficiency
- Money Handling Abilities
- Refund Processing
- Managing Multiple Tasks
- Professional Telephone Demeanor
- Customer Service
- Computer Proficiency
- Calm and Professional Under Pressure
- Customer Account Management
- Filing
- Keeping Record
- Verbal and Written Communication
- Inventory Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
At Home Children’s Caregiver
Early Childhood Education and Care Department
01.2022 - Current
Waitress
Cracker Barrel Old Country Store Inc
06.2021 - 12.2021
Cashier/Customer Service/ Manager
Lowes Big 8
03.2016 - 03.2021
Gadsden High School