Neida Diaz
Glassboro,NJ
Summary
Thorough Examiner with 2 years of experience in the examiner and claims adjustment field. Strong knowledge of resolution procedures and claim settlement. Organized and professional in stressful situations.
Overview
8
8
years of professional experience
Work History
PIP Examiner
GEICO
11.2021 - Current
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports and medical treatment records to determine extent of liability.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Clerk
Rowan University
04.2018 - 10.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Assist in the administration of federal, state and institutional student aid programs for a diverse population of undergraduate and graduate students.
- Analyzes and evaluates financial viability of students and families, and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Intake & Information Specialist III
Philadelphia Corporation For Aging
05.2015 - 04.2018
- Receive and process requests for assistance by telephone, internet, correspondence, and walkins. Counsel and discuss alternatives, provide information and referral to outside agencies and/or PCA staff as required.
- Maintain good working knowledge of PCA automated data and telephone systems, including Language Line and assistive devices for individuals with hearing impairments.
- Responsible for keeping informed about outside aging system resources and PCA programs, including long term care, housing, transportation, older adult protective services, the Emergency Fund, and subcontracted services.
- Achieved client confidence and protected operations by keeping information confidential.
Education
Bachelor of Arts - Fine Arts
Rowan University
Glassboro, NJ05.2026
High School Diploma -
Horace Howard Furness High School
Philadelphia, PASkills
- Presentation Skills
- Auto Insurance Regulations Knowledge
- Claims Handling
- Risk Assessment Skills
- Claims Reports and Documentation
Timeline
PIP Examiner
GEICO
11.2021 - Current
Clerk
Rowan University
04.2018 - 10.2021
Intake & Information Specialist III
Philadelphia Corporation For Aging
05.2015 - 04.2018
Bachelor of Arts - Fine Arts
Rowan University
High School Diploma -
Horace Howard Furness High School
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