Neida Marroquin
Pasadena,CA
Summary
I’m called to serve my community in any way! Reflecting the love of Christ.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Target
Pasadena, California
11.2022 - Current
- Greeted and assisted customers with inquiries regarding products and services.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Resolved customer complaints via phone, email, mail or social media.
- Consulted with customers regarding needs and addressed concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Psychology
California State University - Los Angeles
Los Angeles, CASkills
- High-energy attitude
- Professional telephone demeanor
- Microsoft Office expertise
- Staff education and training
- Member support
- Computer Proficiency
- Typing proficiency
- Microsoft Outlook
- Microsoft PowerPoint
- Complaint resolution
- Call center experience
Timeline
Customer Service Advocate
Target
11.2022 - Current
Some College (No Degree) - Psychology
California State University - Los Angeles