Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neida Martinez

Inglewood,CA

Summary

Guest focused candidate eager to communication and interpersonal skills into practice. Proficient in customer service, hard working, and passionate. Trainable and committed to creating a warm and inviting atmosphere.

Overview

5
5
years of professional experience

Work History

Waitress

Lalos Grill Restaurant
04.2019 - Current
  • Provided exceptional customer service to obtain new clients through referrals.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Received consistent excellent feedback on work quality and customer service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Education

High School Diploma -

Inglewood High School
Inglewood, CA
06.2023

Skills

  • Customer Service
  • Complaint Handling
  • De-Escalation Techniques
  • Multitasking
  • Training Development Aptitude
  • Teamwork and Collaboration
  • Guest Relations
  • Adaptable to Change
  • Foreign Language Skills
  • Cleaning and Sanitation
  • Payment Processing
  • Welcoming Attitude

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Lalos Grill Restaurant
04.2019 - Current

High School Diploma -

Inglewood High School

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Neida Martinez