Summary
Overview
Work History
Education
Skills
Timeline
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Neida Martin

Clearwater,FL

Summary

Accomplished Bilingual Customer Service Representative with a proven track record in all previous job centers, enhancing customer loyalty through exceptional problem-solving and bilingual communication skills. Expert in conflict resolution and customer needs assessment, significantly improving client satisfaction. Demonstrates Microsoft Office proficiency and active listening, ensuring high-quality customer support and team collaboration.

Overview

7
7
years of professional experience

Work History

Bilingual Customer Service Representative

Walmart Supercenter
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Customer Service Representative

Envios PANAVANA LLC
01.2023 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Social Secretary

Embassy Of Nigeria
02.2018 - 12.2021
  • Conducted research on relevant topics to inform decision-making processes regarding invitations, partnerships, or collaborations with external entities.
  • Safeguarded confidential information by implementing robust security measures in managing sensitive documents and communication channels.
  • Improved office efficiency with meticulous record-keeping and calendar management for events and appointments.
  • Built strong rapport with high-level dignitaries and public figures by providing exemplary service and attention to detail during their interactions with the principal.

Education

Bachelor of Arts - Public Relations

Centro De Superacion Para La Cultura J. Marinello
Havana, Cuba
07-2001

Associate of Arts - Marketing

Centro De Superacion Para La Cultura J. Marinello
Havana, Cuba
07-2001

Bachelor of Arts - English Language

Silverio Blanco Nunez. Pedagogical Institute
Sancti Spiritus, Cuba
07-1998

Skills

  • Customer service
  • Problem-solving
  • Customer support
  • Claims evaluation
  • Eligibility determination
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Flexibility and adaptability
  • Client relationship management
  • Conflict resolution
  • Customer needs assessment
  • Bilingual communication
  • Microsoft office
  • Understanding customer needs

Timeline

Bilingual Customer Service Representative

Walmart Supercenter
09.2024 - Current

Customer Service Representative

Envios PANAVANA LLC
01.2023 - 07.2024

Social Secretary

Embassy Of Nigeria
02.2018 - 12.2021

Bachelor of Arts - Public Relations

Centro De Superacion Para La Cultura J. Marinello

Associate of Arts - Marketing

Centro De Superacion Para La Cultura J. Marinello

Bachelor of Arts - English Language

Silverio Blanco Nunez. Pedagogical Institute

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Neida Martin