Neida Ivette Baez
Punta Gorda,FL
Summary
Accomplished Assistant Manager with a proven track record at Walmart, adept in store operations and employee training. Excelled in enhancing customer service, thereby generating repeat business. Skilled in cash handling accuracy and fostering a positive work environment, consistently met sales targets and improved staff performance through effective coaching and feedback.
Overview
2020
2020
years of professional experience
Work History
Retail Keyholder
Burlington
- Performed category maintenance by rotating products according to company product rotation policy.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Rearranged racks and shelving based on seasonal planograms.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Balanced cash registers at end of shift and filled out necessary reports.
- Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assistant Manager
Walmart
06.2010 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
CNA / Home Health Care - Medical
Capuano
Holyoke, MA12.1996
High School
Gabriela Mistral
Puerto Rico 06.1993
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Merchandise display
- Customer service
- Workplace safety
- Task delegation
- Employee scheduling
- Bank deposits
- Opening and closing coordination
- Drawer counting
- Front end operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Walmart
06.2010 - 10.2019
Retail Keyholder
Burlington
CNA / Home Health Care - Medical
Capuano
High School
Gabriela Mistral
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