Neide Fernandes-Eira
East Meadow,NY
Summary
Driven and resourceful administrative professional with twenty two years of experience assisting with work of high network clients. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
22
22
years of professional experience
Work History
Officer's Assistant
Israel Discount Bank Of New York
02.1996 - 01.2018
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Facilitated training for incoming office staff and representatives
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Responsible for servicing accounts, executing instructions and cross selling services
- Liaison with representatives offices throughout Brazil
- Processed and executed transactions on behalf of clients across all products, handling routine and complex investigations and solving problems independently: ensuring transactions comply with federal regulations and bank policies.
- Processed, executed and followed-up on transactions on behalf of clients across all products
- Responsible for the management and support of the Account Officers and servicing the varied needs of the international customers.
Education
Bachelor of Business Administration - Business Administration
Bernard M. Baruch College
New York, NYAssociate of Science - Business Administration
Fiorello LaGuardia Community College
Queens, NY05.1996
Skills
- Fluent in Portuguese, Good understanding of Spanish
- Answer Multi-Line Phone Systems
- Appointment Setting
- Sorting and Labeling
- High-energy, accustomed to meeting deadlines and producing under pressure
- Twenty two year experience in banking and maintaining accounts
- Computer literate - Microsoft Word, Knowledge of Excel
- Great typing and phone skills
Languages
Portuguese
Native or Bilingual
Timeline
Officer's Assistant
Israel Discount Bank Of New York
02.1996 - 01.2018
Bachelor of Business Administration - Business Administration
Bernard M. Baruch College
Associate of Science - Business Administration
Fiorello LaGuardia Community College
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