NEIDIN CARRILLO
Murrieta,California
Summary
Experienced Talent Acquisition Manager with proven track record of success in grassroots and recruitment procedures. Ability to execute strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture.
Overview
22
22
years of professional experience
Work History
Senior Talent Acquisition
AT&T Service, Inc.
08.2021 - Current
- Developed and maintained strong working relationships with leadership, HR partner's, and hiring managers to foster partnerships that produced consistent results.
- Collaborated with and offered consultative support to hiring managers to determine job requirements and understand departmental needs.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Full Cycle Recruiting: Maintained and tracked all job openings, applicants and interviewing activity via taleo applicant tracking system.
- Provided regular updates to hiring managers on recruitment activities and progress.
- Generated and analyzed reports to monitor KPI's, hiring trends, candidate pipelines, and monthly/YTD hires.
- Provide cross-functional support to various groups within talent acquisition when hiring volumes increased.
Sr. Specialist - Talent Acquisition
AT&T Service, Inc.
07.2009 - 07.2021
- Offer cross functional and consultative support to client organizations to effectively fill both external/internal management and non-management job openings
- Take charge of the complete recruitment cycle for Retail and specialized roles, ensuring adherence to compliance regulations and successful achievement of company objectives
- Establish and nurture strong business relations with clients, Human Resources, Payroll/Compensation, and On-boarding departments
- Prepared monthly reporting with month-to-month and YTD data used by Associate Director and client leadership.
Retail Store Manager
AT&T Mobility
04.2007 - 05.2009
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Assistant Store Manager
AT&T Mobility
09.2003 - 04.2007
- Assist store manager in daily operation of a retail store including execution of sales, service, and customer experience initiatives
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Additional responsibilities included maintaining employee's schedules, store appearance, maintain and conduct physical inventories.
Retail Sales Consultant
AT&T Mobility
06.2002 - 08.2003
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services to ensure an extraordinary customer experience
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features and competitive offers.
- Increased sales and customer satisfaction through personalized servicing.
Sales Support Representative
AT&T Mobility
10.2001 - 05.2002
- Functioned in multiple roles to support the performance of the store's retail experience
- Responsible for extraordinary customer experience by facilitating the coordination of customers by greeting, prioritizing transactions, advising of any wait time, and troubleshooting effectively to resolve customer issues
- Other responsibilities include inventory and cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store.
Education
MBA - Business Administration
University of Phoenix
Murrieta, California03.2024
Bachelor of Science - Business Administration W/Project Management
University of Phoenix
Murrieta, California09.2019
Skills
- Applicant Tracking Systems: Taleo, PeopleSoft
- Background Systems: HireRight, Sterling
- Grassroots and Recruiting
- Onboarding, Training and Development
- Analytical and Critical Thinking
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Senior Talent Acquisition
AT&T Service, Inc.
08.2021 - Current
Sr. Specialist - Talent Acquisition
AT&T Service, Inc.
07.2009 - 07.2021
Retail Store Manager
AT&T Mobility
04.2007 - 05.2009
Assistant Store Manager
AT&T Mobility
09.2003 - 04.2007
Retail Sales Consultant
AT&T Mobility
06.2002 - 08.2003
Sales Support Representative
AT&T Mobility
10.2001 - 05.2002
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration W/Project Management
University of Phoenix
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