Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neigh Crane

Balch Springs,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Efficient, enthusiastic, and self-motivated professional with a desire to be successful within the financial services industry. A dedicated team player who communicates and listens well to others, with the ability to quickly analyze and solve problems.

Overview

7
7
years of professional experience

Work History

Pharmacy Care Associate

Elevance Health
Grand Prairie, TX
11.2023 - 08.2024
  • Verified patient insurance coverage and eligibility for prescription medications.
  • Managed incoming calls from customers, pharmacies, and other medical personnel.
  • Resolved any customer complaints or issues that arose during the process of filling prescriptions.
  • Performed administrative tasks such as preparing reports, filing documents, entering data into computer systems.
  • Adhered to applicable laws and regulations governing the pharmacy care industry.
  • Provided support to pharmacists by reviewing refill requests for accuracy before they are filled.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Assisted with patient inquiries regarding their medications, insurance coverage, and payment options.

Health Insurance Agent

TZ Insurance
Richardson, TX
08.2021 - 11.2022
  • Make outbound calls / take inbound calls
  • Look into suitable plans for customers
  • Pitch the policy’s and benefits of the health plan
  • Close sales
  • Read all required verbatim
  • Answer general questions
  • Assist customer with warm transfers
  • Educated clients about health insurance coverage options, benefits and costs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.

Customer Service Representative

Genpact
Richardson, TX
08.2020 - 07.2021
  • Live chat with customers
  • Read all required verbatim
  • Responsibly documented all chats and calls that I took throughout my work shift
  • Responsible for opening and closing any dispute cases and applying any credit that is owed.
  • Responsible for opening and closing all fraudulent cases.
  • Make outbound calls when customers cases were missing information/ make outbound calls to replace the customer card
  • Update mailing address/ new legal name
  • Confirmed payments, refunds, etc.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Hinduja Global Solutions
02.2017 - 08.2020
  • Answer inbound calls
  • Provide customers with information
  • Send out replacement products
  • Refund customers for products
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

South Garland High School
Garland, TX
06.2015

Skills

  • Customer Services
  • Cash handling
  • Sales
  • Windows
  • Live Chat
  • Troubleshooting
  • Typing
  • Banking
  • Customer support
  • Call Center
  • Financial Services
  • Insurance Sales
  • Health Insurance Industry Knowledge
  • Customer Billing
  • Medicare Compliance
  • Insurance Policy Sales
  • Insurance Recommendation
  • Insurance Coverage Verification
  • Payment Method
  • Insurance Eligibility
  • Licensing Requirements

Timeline

Pharmacy Care Associate

Elevance Health
11.2023 - 08.2024

Health Insurance Agent

TZ Insurance
08.2021 - 11.2022

Customer Service Representative

Genpact
08.2020 - 07.2021

Customer Service Representative

Hinduja Global Solutions
02.2017 - 08.2020

High School Diploma -

South Garland High School
Neigh Crane