Neika Cooper
North Las Vegas,NV
Summary
Motivated and dependable Amazon Fulfillment Center Associate with leadership, training, and operational experience. Experience as a Tier 1 Associate with knowledge of the CAP Department, Process Guide (PG) responsibilities, Customer Experience (CE), and Learning Ambassador duties. Skilled in supporting associates, training new employees, promoting safety, maintaining quality standards, and working in fast-paced environments. Bringing over 10 years of additional experience in customer service and personal care, with strong communication, leadership, problem-solving, and teamwork skills. Seeking to advance into an Amazon Process Assistant (PA) position.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Warehouse Associate
Amazon
North Las Vegas, Nevada
08.2023 - Current
- ● Supported daily fulfillment center operations in a fast-paced, high-volume environment. ● Supported workflow and operational processes in the CAP Department to enhance team efficiency. ● Performed Process Guide (PG) responsibilities by supporting associates and helping ensure standard work procedures were followed. ● Supported Customer Experience (CE) by maintaining accuracy, quality, and a customer-focused approach. ● Served as a Learning Ambassador, training and mentoring new associates. ● Provided hands-on training regarding job duties, standard work, productivity expectations, and safety procedures. ● Assisted new hires with becoming familiar with their work areas and daily responsibilities. ● Assisted team members in achieving operational goals while promoting a positive, productive, and safe work environment. ● Worked collaboratively with associates and leadership to support daily operational goals. ● Utilized strong communication, leadership, problem-solving, and teamwork skills to foster collaboration and drive results.● Demonstrated leadership, responsibility, time management, and problem-solving skills. ● Maintained confidentiality and treated clients with dignity and respect.Amazon Operations • Process Assistant Support • Process Guide (PG) • Learning Ambassador • Associate Training • Customer Experience (CE) • CAP Department
- Operated warehouse equipment for efficient material handling and inventory management.
- Sorted and organized products for optimal storage and easy retrieval.
- Collaborated with team members to maintain safety standards in the workplace.
Personal Care Assistant
Everyday Miracle
Las Vegas, Nevada
02.2011 - 03.2024
- Provided compassionate personal care and support to clients over 10 years, enhancing their quality of life. Assisted clients with activities of daily living, including bathing, grooming, and hygiene. Provided emotional support and companionship to promote independence and dignity. Coordinated safe mobility and transfers within client homes, ensuring comfort and dignity. Prepared meals tailored to individual preferences and dietary restrictions. Administered medication reminders according to care plans. Performed light housekeeping duties to create clean, safe environments for clients. Communicated effectively with clients, families, and care teams to ensure comprehensive support.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06-1998
Skills
- Process guide
- Standard work
- Safety compliance
- Customer experience
- Order fulfillment
- Workflow optimization
- Associate training
- Leadership development
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Warehouse environment safety
Certification
- CPR
- First Aid
Timeline
Warehouse Associate
Amazon
08.2023 - Current
Personal Care Assistant
Everyday Miracle
02.2011 - 03.2024
High School Diploma -
Los Angeles High School