Neika DeRosa-Oak
Townsend,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Mill City Pub
10.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bar Manager/Head Bartender
4Jaxe Golf & Axe Bar
01.2023 - 06.2023
- Trained customers how to safely throw Axes and keep score all the while timing them
- Took reservations by the hour for either throwing axes or using the golf-simulator
- Set up Golf simulator and trained customers how to properly use it
- Served an entire bar of people, all the while timing reservations of customers in each activity and serving them drinks as well as taking new reservations
- Cleaned up 4 different spaces in the bar when closing including sweeping up 6 Axe throwing lanes full of wood chips then mopping the room, Vacuuming a turf floor in the golf room, cleaning and disinfecting all bathrooms as well as the bar and dining area.
- Was usually alone unless training someone
- Trained new staff
- Hired and Fired employees
- Took all alcohol inventory as well as juice, soda, fruit and dry stock inventory
- Ordered all draft beers and alcohol
- Made staff schedule and updated Bar website everyday
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Nash Bar & Stage
10.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
The Westender
06.2021 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Manager
BB Kidz Klub
05.2019 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Took inventory once a week and went shopping to obtain items needed
- Managed multiple locations
- Made schedules
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Operated entire business through Covid-19 by myself. Added all necessary precautions to be taken by Board of Health. Created temporary new functioning protocols in place
Hostess/Busgirl
Ixtapa Mexican Grill
06.2018 - 08.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Crew Member
Dunkin Donuts
09.2017 - 11.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
NA - Dental Hygiene
Middlesex Community College - Bedford
Bedford, MAHigh School Diploma -
North Middlesex Regional
Townsend, MA05.2020
Skills
- Food Service
- Menu Memorization
- Food Preparation
- Health Codes Compliance
- Suggestive Selling
- Food Running
- Beverage Preparation
- Payment Processing
- Order Management
- Handling Difficult Customers
- Making Change
- Classic Cocktails
- New Hire Training
- Sales Expertise
- Team Training and Development
- Liquor, Beer, and Wine Knowledge
- Customer Service
- Engaging Personality
- Highly Reliable
- Staff Management
- Creative Mixology
- Inventory
- Complex Problem-Solving
- Ordering Bar Supplies
- Group Reservations Management
- Preparing Garnishes
- Outgoing Personality
- Service-Oriented Mindset
- Wine and Liquor Knowledge
- TOAST POS
- Changing Beer Kegs
- Time management
- Organization
Certification
TIPS certified
Timeline
Bar Manager/Head Bartender
4Jaxe Golf & Axe Bar
01.2023 - 06.2023
Bartender
Nash Bar & Stage
10.2022 - 03.2023
Bartender
Mill City Pub
10.2021 - 08.2023
Bartender
The Westender
06.2021 - 11.2021
Manager
BB Kidz Klub
05.2019 - 11.2021
Hostess/Busgirl
Ixtapa Mexican Grill
06.2018 - 08.2019
Crew Member
Dunkin Donuts
09.2017 - 11.2017
NA - Dental Hygiene
Middlesex Community College - Bedford
High School Diploma -
North Middlesex Regional