Neika Verdieu
West Palm Beach,FL
Summary
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Water's Edge Dermatology
10.2024 - Current
- Assisted with patient intake, ensuring accurate documentation and efficient workflow.
- Coordinated appointments and follow-ups, improving scheduling efficiency for dermatology services.
- Educated patients on skincare regimens and post-treatment protocols, fostering better health outcomes.
- Developed patient education materials for various dermatological conditions, enhancing overall patient understanding and compliance.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Handled insurance claims processing efficiently, reducing delays in coverage approval for treatments.
Concierge
Wellington Bay Retirement
05.2023 - 05.2025
- Managed multi-channel communication (phone, email, in-person) with 200+ residents and families, maintaining 98% satisfaction rate
- Coordinated complex resident schedules including medical appointments, activities, transportation and family visits using CRM system
- Led cross-functional team collaboration with nursing, dining, and maintenance to resolve resident concerns
- Resolve customer concerns with a 100% follow-up rate while maintaining detailed documentation
- Manage multiple priorities while ensuring excellent customer experience and safety protocols
- Utilize critical thinking skills to analyze and address complex situations
- Collaborate with property management team to implement solution-oriented approaches
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Customer Care Representative
Navient Solutions
01.2021 - 06.2023
- Achieved 95% customer satisfaction rating through effective problem analysis and strategic solution delivery
- Managed concurrent customer interactions via phone, email, and live chat while maintaining quality standards
- Utilized Customer Relationship Management (CRM) software to document and track customer interactions
- Implemented de-escalation techniques to resolve complex customer situations and maintain positive relationships
- Collaborated with cross-functional teams to deliver comprehensive customer solutions
- Consistently met and exceeded monthly performance targets through efficient task management
Certified Pharmacy Technician
Walgreens
08.2019 - 07.2021
- Provided customer-focused support through multiple communication channels
- Managed concurrent tasks including customer service, inventory management, and documentation
- Utilized problem-solving skills to address prescription-related inquiries and maintain patient satisfaction
- Collaborated with healthcare providers to ensure accurate information delivery
- Maintained detailed digital records using specialized software systems
Education
Certified Clinical Medical Assistant -
HCI College
West Palm Beach, FL08-2024
Bacholors - Psychology
Florida International University
Miami, FL01.2023
Associates - Psychology
Palm Beach State College
West Palm Beach, FL01.2021
Skills
- Active Listening
- Adaptability to Change
- Critical Problem Analysis
- CRM Software Proficiency
- Cross- Functional Team Collaboration
- De- Escalation Techniques
- Emotional Intelligence
- Multi- Platform Communication
- Office 365 Suite Proficiency
- Multi- Tasking Under Pressure
- Strategic Solution Development
- HIPAA compliance
- Healthcare software usage
- Adaptable and flexible
- Patient care coordination
- Insurance verification
- Medical billing
- Infection control procedures
- Medical terminology proficiency
- Data entry
- Insurance claims
- Conflict resolution
Certification
- CCMA - Certified Clinical Medical Assistant
- CPhT - Certified Pharmacy Technician
Timeline
Certified Clinical Medical Assistant
Water's Edge Dermatology
10.2024 - Current
Concierge
Wellington Bay Retirement
05.2023 - 05.2025
Customer Care Representative
Navient Solutions
01.2021 - 06.2023
Certified Pharmacy Technician
Walgreens
08.2019 - 07.2021
Certified Clinical Medical Assistant -
HCI College
Bacholors - Psychology
Florida International University
Associates - Psychology
Palm Beach State College