Yajaira Pesante
Office Manager
Bronx,NY
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 13 years of advocating for children with Behavioral/Mental Health Challenges, by connecting them with services and resources to better their everyday lives.
Overview
13
13
years of professional experience
Work History
Family Advocate
VNS Health
The Bronx, NY
02.2017 - Current
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Managed heavy caseload of Behavioral Mental Health cases effectively through well-developed time management, organizational and task prioritization skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
Certified Youth Specialist
Sheltering Arms Social Services
The Bronx, NY
06.2011 - 02.2017
- Manage and coordinate care for patients with complicated health needs
- Supervise, evaluate, guide, and mentor juvenile crime offenders and at-risk youth
- Maintain facility security and personal safety, supervise shifts and handle staff schedules
- Participate in monthly unit meetings and maintain daily shift behavioral weekly group and advocacy reports
- Operate daily within compliance with agency, City, and State agencies standards
- Ensure ongoing open communication while building confidence with staff and peers
- Transport youth to and from outside activities, medical appointments, and school
- Use proper therapeutic approach and SCM techniques when needed to diffuse crisis situations
- Utilizing The Missouri Model and providing 24/7 “eyes on” client supervision, which includes ensuring compliance with the daily schedule and maintaining program structure
- Implement group and individual treatment plans and medications
- Promote affirming environment for LGBTQ youth
- Ensures that residents are provided with quality care in matters of health, safety, clothing, hygiene, and meals and provides immediate therapeutic crisis intervention
- Demonstrates commitment to the mission of the program by supporting safe, orderly, caring, and therapeutic environment
- Appropriately redirecting youth who demonstrate negative behavior
- Successful completion of Safety Crisis Management (SCM) training certifications, written test, and demonstration of competency to perform physical restraints, as specified by theprogram and regulatory body.
Certified Youth Specialist
Episcopal Social Services
The Bronx, NY
12.2009 - 06.2011
- Manage and coordinate care for patients with complicated health needs
- Supervise, evaluate, guide and mentor juvenile crime offenders and at-risk youth
- Maintain facility security and personal safety
- Supervise shifts and handle staff schedules
- Participate in monthly unit meetings
- Maintain record keeping in compliance with agency standards as well as those of City and State agencies
- Ensure ongoing and open communication and confidence with staff and peers
- Transport Youth to and from outside activities, medical appointments and school
- Use proper therapeutic approach and SCM techniques when needed to diffuse crisis situations
- Utilizing The Missouri Model and provide 24/7 “eyes on” client supervision, which includes ensuring compliance with a daily schedule and maintaining program structure
- Implement group and individual treatment plans and medications
- Promote an affirming environment for LGBTQ youth
- Ensures that residents are provided with quality care in matters of health, safety, clothing, hygiene and meals and provides immediate therapeutic crisis intervention
- Demonstrate a commitment to the mission of the program by supporting a safe, orderly, caring and therapeutic environment
- Accompany youth to school, appointments and all group activities
- Yearly Safety Crisis Management (SCM) training certification, written test, and demonstration of the competency to perform physical restraints, as specified by the program and regulatory body.
Education
The Missouri Model Approach -
Associate of Science - Photography
Art Institute of Fort Lauderdale
Fort Lauderdale, FL 12.2001
Skills
- Development Activities
- Detailed Records and Reporting
- Effective Listening
- Home Visits
- Crisis Intervention Techniques
- Client Screening
Timeline
Family Advocate
VNS Health
02.2017 - Current
Certified Youth Specialist
Sheltering Arms Social Services
06.2011 - 02.2017
Certified Youth Specialist
Episcopal Social Services
12.2009 - 06.2011
The Missouri Model Approach -
Associate of Science - Photography
Art Institute of Fort Lauderdale
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