Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neiko D. Hughes-Taylor

Parma

Summary

Experienced Memory Care Director at Arrow Senior Living, skilled in dementia care and patient advocacy. Enhanced resident quality of life through personalized engagement plans, achieving high family satisfaction. Consistent in activity programming and effective communication, fostering collaborative care environments and ensuring compliance with HIPAA guidelines.

Diligent with creating and managing specialized memory care programs. Successfully led initiatives to enhance patient care and team efficiency. Demonstrated expertise in developing individualized care plans and fostering supportive environment.

Overview

10
10
years of professional experience

Work History

Memory Care Director

Arrow Senior Living/Vitalia North Royalton
12.2023 - Current
  • Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of care.
  • Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
  • Improved resident quality of life by developing and implementing personalized engagement plans for each individual in the memory care neighborhood.
  • Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
  • Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
  • Enhanced staff performance by providing ongoing training and support in dementia care best practices.
  • Conducted tours of facility to prospective residents and families.
  • Created a safe and comfortable living environment for residents by closely monitoring their physical health and addressing any changes promptly.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Removed trash and straightened common areas to keep the neighborhood clean and neat.
  • Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.

Staffing & Inside Sales Coordinator

Right at Home
05.2020 - 11.2023
  • Complete intake for new clients and follow up with potential and existing clients via phone and email, promptly answering questions and resolving issues to ensure a seamless and efficient experience.
  • Engaged clients through strong communication and interpersonal skills, fostering lasting and trusted relationships.
  • Coordinated with clients, families, caregivers, and office staff to maintain seamless continuity of care.
  • Posted job openings on Indeed, and scheduled and conducted interviews with prospective new hires.
  • Requested background checks and conducted reference verifications for new hires to ensure compliance and quality hiring.
  • Audit and maintain employee files to ensure records are accurate, up-to-date, and compliant with company policies and regulations.
  • Scheduled and conducted employee orientations, quarterly supervised visits, and continuing education in-service trainings.
  • Scheduled homecare and dementia education sessions for neighboring community centers and 55+ communities.

Activity Assistant/Homecare Intake Coordinator

Altenheim Senior Living
08.2015 - 02.2020
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
  • Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
  • Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
  • Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Engaged residents through events, small groups, and personal attention.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Documented preferences and helped develop relevant activities.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Conducted initial assessments to tailor care plans, positively impacting patient outcomes.
  • Streamlined patient intake process, reducing wait times by implementing efficient data collection methods.
  • Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.

Education

Master of Science - Human Services

Purdue University
West Lafayette, IN
10-2023

Associate of Science - Human Services

Purdue University
West Lafayette, IN
10-2022

Skills

  • Activity programming
  • Effective communication
  • Activities scheduling
  • Patient advocacy
  • Problem identification
  • HIPAA guidelines
  • Patient safety
  • Active listening
  • Dementia care expertise
  • Person-centered approach
  • Family support
  • Telephone and email etiquette

Timeline

Memory Care Director

Arrow Senior Living/Vitalia North Royalton
12.2023 - Current

Staffing & Inside Sales Coordinator

Right at Home
05.2020 - 11.2023

Activity Assistant/Homecare Intake Coordinator

Altenheim Senior Living
08.2015 - 02.2020

Master of Science - Human Services

Purdue University

Associate of Science - Human Services

Purdue University

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