Summary
Overview
Work History
Skills
References
Contact
Professional Achievements
Accomplishments
Certification
Timeline
Generic

Neil Anderson

Sioux City

Summary

Dynamic Operations Store Manager with a proven track record at Walmart, adept at enhancing operational efficiency and driving sales growth. Skilled in inventory management and fostering team collaboration, I excel in delivering exceptional customer service while implementing loss prevention strategies. Committed to achieving excellence and elevating store performance through effective leadership.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Operations Store Manager

Walmart
Sioux City
01.2013 - 01.2025
  • Identified opportunities to improve operational efficiency within the store.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to increase sales and profitability of the store.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Fresh ZMS

Walmart
South Sioux City
04.2011 - 12.2012
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Accounts Manager

Qwest Communications
Sioux City
11.2011 - 10.2010
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Addressed customer questions and concerns regarding products and services.
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.

Store Manager

Spencer Gifts
Sioux City
11.1998 - 09.2009
  • Established customer service standards and monitored staff compliance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created weekly work schedules for store personnel.
  • Delegated work to staff, setting priorities and goals.

Produce Associate

Walmart
South Sioux City
09.2006 - 08.2007
  • Performed price changes on merchandise according to store policy.
  • Collaborated with team members, sharing tasks and supporting department goals.
  • Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
  • Assisted with weekly and monthly inventory audits and rotated stock to reduce waste.
  • Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.

Games Dealer

Argosy Casino
Sioux City
05.1995 - 10.1998
  • Ensured compliance with gaming regulations and laws.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Followed federal and state regulations along with company policies.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Observed gamblers to identify marking, switching and counting cards.

Residential Assistant

Mid-Step Services
Sioux City
07.1993 - 05.1995
  • Maintained clean and sanitary living environment for residents.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Chaperoned group-sponsored trips and social functions.
  • Assisted with support services and coordinated activities and resident programming.
  • Motivated clients to participate in new activities to broaden skills.

Skills

  • Efficient in POS equipment operation
  • Safe handling of large sums of money
  • Strong knowledge in Loss Prevention techniques
  • Strong merchandising background
  • Proficient in inventory management
  • Effective in hiring processes
  • Strong mentoring and training techniques
  • Able to effectively manage time
  • Proficient in employee scheduling and budgets
  • Able to deal with a diverse customer population
  • Excellent customer interaction techniques

References

References are available on request.

Contact

  • 712-255-7368, dhna@cableone.net
  • 712-389-1731, neildanderson@outlook.com

Professional Achievements

  • Walmart, Improved sales and processes within departments I managed while reducing shrink numbers that was negatively effecting profitability., Brought Fresh Departments into the green zone for compliance after repeated red zone and compliance issues prior to taking over the departments., Fixed a four-year inventory buildup issue within the Apparel Departments within six months and setup new processes to maintain and prevent future incidents., Was a Regional Fresh SME facilitating classes within stores to improve efficiencies and processes within the Fresh areas of the stores., Participated and graduated from Walmart’s Next Generation program for advancement within the company.
  • Spencer Gifts, Became the training manager for the district., Worked on the committee to review procedures before being issued to the entire company’s training program., Became the area supervisor in charge of stores in Lincoln, NE, Omaha, NE Sioux City, IA and Sioux Falls, SD., Managed two high performing stores within two different states at the same time., Achieved the best shrinkage results in the district for nine years in a row after taking over the store that had the worst shrink for six years running.
  • Belle of Sioux City Casino, Achieved employee of the month for excellent customer service., Advanced to Marketing Department to interact further with customers., Advanced to Corporate Office to new position in computer management.
  • Mid-Step Services, Achieved employee of the month for excellent client interaction., Advanced to Housing Supervisor., Achieved recognition for training support.
  • ICIA, Inc.- a 501(c)3 Charity, Worked two years as Vice President on the Board of Directors., Worked one year as Treasurer on the Board of Directors., Completely reworked Operational Procedures for entire organization., Advanced to President on the Board of Directors., Formed committee to rework incorporation By-Laws for 401c3 status.

Accomplishments

  • Multiple employee awards for performance in sales and customer service
  • Advanced to training manager for the new store managers within the market
  • Advanced to Divisional trainer for fresh departments, training large groups on processes and standards
  • Multiple awards for best consistent shrink results within the market

Certification

  • Certified by National Registry of Food Safety Professionals
  • Certified trainer for power lifting equipment

Timeline

Operations Store Manager

Walmart
01.2013 - 01.2025

Accounts Manager

Qwest Communications
11.2011 - 10.2010

Fresh ZMS

Walmart
04.2011 - 12.2012

Produce Associate

Walmart
09.2006 - 08.2007

Store Manager

Spencer Gifts
11.1998 - 09.2009

Games Dealer

Argosy Casino
05.1995 - 10.1998

Residential Assistant

Mid-Step Services
07.1993 - 05.1995
Neil Anderson