Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Neil Bonnette

Norfolk,VA

Summary

United States veteran leveraging 15 years of proven experience,.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Currently attending ECPI to obtain a bachelor’s degree in Cloud Computing and passionate about Cloud Engineering. .

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cloud System Administrator Intern

ASciS
07.2024 - 07.2024
  • Created 4 virtual machines to be used as support for iSportsman.
  • Maintained the iSportsman azure cloud infrastructure.
  • Created a DevOps plan for setting a virtual network.
  • Collaborated with cross-functional teams to develop and deploy critical infrastructure upgrades.

Tier 1 Technical Support Representative

Apex Systems
03.2024 - 07.2024
  • Assisted 1,500 customers in troubleshoot technical issues on Microsoft 365, flank speed, Naval Virtual Desktop (NVD) and printers utilizing Active Directory and HPSM (SM7).
  • Supervised 6 people while simultaneously maintaining focus on delivering exceptional customer service. This resulted in decreasing calls from 30-20 minutes or less
  • Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.


Local Registration Authority

OSI Vision
05.2023 - 03.2024
  • Ensured that 370 Naval commands, were issued new access tokens for secret environments. Which resulted in commands completing missions on sea, air or land.
  • Generated 2,270 SECRET Certificate Registration Instructions (CRI’s), using the Token Management Software (TMS ) program. This would allow individuals in commands to not lose access to their secret environments
  • Handled and managed high-stress situations effectively, while maintaining professionalism at all times.

Internship Student

Sentara Norfolk General Hospital
02.2023 - 04.2023
  • Assisted in troubleshooting 5 networking issues, 7 desktop/laptop computer repairs, and 6 operating system installs and other various devices.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

AO2 (AW/SW) Aviation Ordnanceman

United States Navy (Active)
02.2007 - 01.2023
  • Input data for keeping track of 3,000 vital maintenance periodicities per year. Supervised 35 people in 3 aviation ordnance working shops, 2 armories and 2 storage facilities.
  • Maximized multiple aircraft availability through proficient troubleshooting and repair of complex weapon systems malfunctions during flight operations.
  • Enhanced team morale by fostering a positive work environment while upholding strict safety standards during day-to-day operations involving aviation ordnance handling procedures.


Education

Associate of Science - Cloud Computing

ECPI University
Virginia Beach, VA
06.2025

High School Diploma -

Oscar F. Smith High School
Chesapeake, VA
06.2005

Skills

  • Software Knowledge
  • Remote Support
  • Ticket management
  • Network Troubleshooting
  • Software Installation
  • Security awareness
  • Problem-Solving
  • System Administration
  • Customer Service
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Team Collaboration

Certification

  • CompTIA Security plus, 03/03/2023, Expires on 03/03/2026
  • CompTIA Cloud plus, 07/13/2023, Expires on 07/13/2026
  • Microsoft AZ-900, 03/31/2023
  • Microsoft SC-900, 02/20/2024
  • Microsoft MS-900, 03/23/2024
  • AWS Solutions Architect-Associate, 05/16/2024, Expires on 5/15/2027

Timeline

Cloud System Administrator Intern

ASciS
07.2024 - 07.2024

Tier 1 Technical Support Representative

Apex Systems
03.2024 - 07.2024

Local Registration Authority

OSI Vision
05.2023 - 03.2024

Internship Student

Sentara Norfolk General Hospital
02.2023 - 04.2023

AO2 (AW/SW) Aviation Ordnanceman

United States Navy (Active)
02.2007 - 01.2023

Associate of Science - Cloud Computing

ECPI University

High School Diploma -

Oscar F. Smith High School

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Neil Bonnette