Neil Ciallelo
Johnson City
Summary
Dynamic Imaging Services Specialist with a strong work ethic at Guthrie, recognized for exceptional patient interaction and complaint resolution. Proven ability to prioritize tasks effectively while providing EPIC support and training staff. Committed to enhancing patient satisfaction through innovative solutions and collaborative teamwork, consistently exceeding expectations in service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Imaging Services Specialist
Guthrie
Binghamton
07.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded patient satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve objectives and meet deadlines.
- Assisted with patient requests from physicians and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish goals.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
- Resolved escalated patients/physician offices issues in a timely manner while maintaining a high level of professionalism.
- Completed day-to-day duties accurately and efficiently. Worked on many projects that were assigned specific to me by management
- Provided EPIC support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional patient service.
- Developed electronic, CD and hardcopy requests for patients and medical facilities.
General Manager
Cracker Barrel Country Store
Richmond
01.2008 - 11.2017
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Assistant Manager
Ruby Tuesday Restaurant
Richmond
11.2005 - 11.2007
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with safety regulations and company policies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate of Arts - Liberal Arts And Sciences
SUNY Broome Community College
Binghamton, NY05-2004
High School Diploma -
Chenango Valley High School
Binghamton, NY06-1997
Skills
- Healthcare compliance
- Patient interaction
- EPIC support
- Task prioritization
- Data entry
- Strong work ethic
- Staff education and training
- Complaint resolution
- Listening skills
- Team player mentality
Accomplishments
- Received Dean's List recognition while attending SUNY Broome
- Central Virginia floating manager to turnaround restaurants that were struggling with staffing and profitability (Cracker Barrel)
- Associate Manager of the Year 4X
- Turned my primary restaurant into a District Training Store for newly hired managers
Certification
- CPR Certification (2022-current)
- ServSafe Certification 2005-2017 (Ruby Tuesday/Cracker Barrel)
Timeline
Imaging Services Specialist
Guthrie
07.2022 - Current
General Manager
Cracker Barrel Country Store
01.2008 - 11.2017
Assistant Manager
Ruby Tuesday Restaurant
11.2005 - 11.2007
Associate of Arts - Liberal Arts And Sciences
SUNY Broome Community College
High School Diploma -
Chenango Valley High School
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