Neil Draoua
Yorktown Heights
Summary
Versatile professional with extensive experience in client-facing roles. Demonstrated ability to cultivate strong relationships that enhance customer satisfaction and drive sales. Committed to maintaining a collaborative work environment to support team growth and client success.
Overview
7
7
years of professional experience
Work History
Universal Banker
M&T
Mohegan Lake
2024.12 - Current
- Educated clients about banking products and services to enhance financial literacy.
- Developed strong relationships with clients to ensure high-quality customer service.
- Processed loan applications and guided clients through approval steps.
Teller
Wells Fargo
Peekskill
2023.01 - 2024.09
- Facilitated friendly, personal, and efficient transactions at the teller window, enhancing client satisfaction
- Supported clients as mobile specialist, guiding transitions and resolving issues with digital banking
- Became a Certified ATM servicer ensuring reliable service and low downtime
- Handled sensitive client information and bank documents securely, maintaining confidentiality and compliance
Customer Service Lead
Uncle Giuseppe's Marketplace
Yorktown Heights
2022.04 - 2022.12
- Resolved client complaints and processed returns to ensure customer satisfaction
- Coached and supervised cashiers and team members to enhance service quality
- Managed cash handling, sales reports, and logistics to maintain accurate financial records
Part Time Stock Clerk
All Seasons Wine & Spirits
Yorktown Heights
2021.09 - 2022.04
- Organized and maintained cleanliness of storefront to enhance customer experience
- Assisted customers in identifying and selecting products that met their specific needs
Part Time Cashier
Uncle Giuseppe's Marketplace
Yorktown Heights
2021.07 - 2022.04
- Assisted clients at the checkout while maintaining efficiency and accuracy
- Worked with multiple departments as a backup when they needed assistance
- Ultimately was promoted up to Customer Service Lead due to my strong work ethic and ability to adapt to different job roles
Part Time Cashier
Pet Supply Plus
Yorktown Heights
2020.12 - 2021.07
- Helped clients check out in an efficiently and accurately and developed friendly relationships
- Ensured that all store run events ran smoothly and were adequately prepared for
Part Time Cashier
Uncle Gisuepees
Yorktown
2019.12 - 2020.06
- Assisted clients at the checkout while maintaining efficiency and accuracy
- Worked with multiple departments as a backup when they needed assistance
Education
University At Buffalo - Buisness, Business Management
2019-01
High School -
Yorktown High School
2017-01
Skills
- Digital Banking Tools
- Computer Literacy in Windows
- Banking Software
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Team Coordination
- Scheduling
- Problem Solving
- Customer Service
- Product Knowledge
- Client Outreach
- Regulatory Knowledge
- Interoffice Communication
Languages
- English
- French
Timeline
Universal Banker
M&T
2024.12 - Current
Teller
Wells Fargo
2023.01 - 2024.09
Customer Service Lead
Uncle Giuseppe's Marketplace
2022.04 - 2022.12
Part Time Stock Clerk
All Seasons Wine & Spirits
2021.09 - 2022.04
Part Time Cashier
Uncle Giuseppe's Marketplace
2021.07 - 2022.04
Part Time Cashier
Pet Supply Plus
2020.12 - 2021.07
Part Time Cashier
Uncle Gisuepees
2019.12 - 2020.06
University At Buffalo - Buisness, Business Management
High School -
Yorktown High School