NEIL Dunning
Fort Lauderdale,Florida
Summary
Proven leader in sales and customer service, adept at driving revenue growth and enhancing client satisfaction at companies like Freshstart Tax. Skilled in sales strategy development and objection handling, I excel in building rapport and fostering long-term relationships. Achieved regional sales targets by implementing effective sales plans, showcasing a blend of strategic thinking and interpersonal skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Sales Advisor /Senior Customer Service Representative
Freshstart Tax
01.2021 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Professional Chauffeur
Destination XL
01.2020 - 12.2021
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
- Coordinated complex itineraries involving multiple stops or destinations using advanced organizational skills.
- Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
- Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
Assistant Store Manager
Firestone
01.2015 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Director of Sales
Pinch A Pound UK
02.2010 - 03.2014
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Education
High School Diploma -
Cardinal Gibbons
Fort Lauderdale, FL05.1999
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Sales background
- Sales Strategies
- Objection handling
- Upselling strategies
- Customer Service
- Customer Needs Assessment
- Sales strategy development
- Sales closing
- Sales Development
- [Type] industry knowledge
Timeline
Sales Advisor /Senior Customer Service Representative
Freshstart Tax
01.2021 - Current
Professional Chauffeur
Destination XL
01.2020 - 12.2021
Assistant Store Manager
Firestone
01.2015 - 01.2020
Director of Sales
Pinch A Pound UK
02.2010 - 03.2014
High School Diploma -
Cardinal Gibbons
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