Summary
Overview
Work History
Education
Certification
Timeline
Generic

Neil Dunning

Pompano Beach,FL

Summary

Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Uber / Lyft Driver

Uber, Lyft
Fort Lauderdale, FL
02.2021 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Delivered goods and services to customers on time and in excellent condition.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Private Chauffeur

Destination XL Group Inc.
Fort Lauderdale, FL
04.2019 - Current
  • Prepared and serviced vehicles for chauffeur duties, ensuring they were fueled, clean and in good working order.
  • Organized and managed travel itineraries for passengers, including scheduling stops along the route.
  • Provided safe, courteous and timely transportation services to customers.
  • Assisted passengers with loading and unloading luggage into and from the vehicle.
  • Monitored traffic conditions to ensure a safe journey for passengers.
  • Followed strict safety protocols while driving in order to protect passengers' lives and property.
  • Responded promptly to customer requests or complaints regarding service issues.
  • Verified passenger identity prior to boarding the vehicle by requesting valid identification documents.
  • Provided assistance in navigating unfamiliar routes or locations upon request from passengers.
  • Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
  • Assisted elderly or disabled passengers requiring special attention throughout their journey.
  • Tracked mileage using GPS devices in order to provide accurate billing information for clients.
  • Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
  • Avoided passenger displeasure and damage to items by stowing belongings with care.
  • Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
  • Responded to specific locations at designated times to handle customer reservations.
  • Drove town cars, buses, party vehicles and other vehicles to meet customer needs.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Cleaned vehicle regularly to maintain professional appearance.

Sales Associate / Delivery Driver

Firestone Auto Care
Hollywood, FL
06.2015 - 01.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.

Warehouse Manager

Harley Davidson Inc
Pompano Beach, FL
10.2009 - 02.2015
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Resolved customer complaints related to product quality or delivery issues.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Implemented new technologies such as RFID scanning systems to improve efficiency.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Negotiated contracts with suppliers for material procurement needs.
  • Communicated regularly with other departments regarding supply chain activities.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
  • Drafted policies related to storage space utilization and distribution operations.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Operated forklifts to fill or empty overhead spaces.

Education

Some College (No Degree) - Educational Leadership And Management

Broward College
Fort Lauderdale, FL

Certification

  • Chauffeur Registration

Timeline

Uber / Lyft Driver

Uber, Lyft
02.2021 - Current

Private Chauffeur

Destination XL Group Inc.
04.2019 - Current

Sales Associate / Delivery Driver

Firestone Auto Care
06.2015 - 01.2019

Warehouse Manager

Harley Davidson Inc
10.2009 - 02.2015
  • Chauffeur Registration

Some College (No Degree) - Educational Leadership And Management

Broward College

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