Neil Fachman
Westerville,OH
Summary
Dynamic Service Technician with a proven track record at Laboratory Certification Services Inc., excelling in installation and repair. Recognized for enhancing customer satisfaction through exceptional service and attention to detail. Skilled in preventive maintenance, I consistently reduced equipment downtime and improved operational efficiency, ensuring clients' systems function at peak performance.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
21
21
years of professional experience
Work History
Service Technician
Thomas Door Controls Inc.
05.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Service and repair fire rated doors and openings.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
Laboratory Certification Services Inc.
03.2004 - 05.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
No Degree - Electrical Engineering
United States Army
Fort Custer Training Center, MI.03-2002
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Timeline
Service Technician
Thomas Door Controls Inc.
05.2019 - Current
Service Technician
Laboratory Certification Services Inc.
03.2004 - 05.2019
No Degree - Electrical Engineering
United States Army
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