Summary
Overview
Work History
Education
Skills
Timeline
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Neil Fletcher

Ft. Lauderdale,FL

Summary

I am a young knowledgeable individual with solid foundation in customer service. Known for maintaining high safety standards. Demonstrated strong teamwork and problem-solving skills in fast-paced environments.

Highly effective working as both part of team and in solitary role.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Spirit Airlines Inc.
08.2024 - 12.2024
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.

Front Desk Supervisor

Hotel Riu – All Inclusive
01.2020 - 05.2024
  • Company Overview: 400-seat all-inclusive hotel restaurant with breakfast, lunch, and dinner services
  • Prepared various food items in a 400-seat all-inclusive hotel restaurant with breakfast, lunch, and dinner services, assisting the restaurant in ranking as a top eatery by Trip Advisors
  • Participated in daily buffet service preparations for 800+ guests, while receiving 95% positive feedback from guest
  • Organized food stations, thereby expediting food delivery to customers
  • 400-seat all-inclusive hotel restaurant with breakfast, lunch, and dinner services
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

Front Desk Receptionist

Zoetry Resort and Spa
07.2019 - 12.2020
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Education

High School Diploma -

Anchovy High School
Jamaica W.I
12.2019

Skills

  • Customer service
  • Data entry
  • Problem-solving skills
  • Empathetic and genuine
  • Training and mentoring
  • Team building and supervision
  • Critical thinking
  • Active listening
  • Time management
  • Safety protocols and procedures
  • Adaptability and flexibility

Timeline

Customer Service Agent

Spirit Airlines Inc.
08.2024 - 12.2024

Front Desk Supervisor

Hotel Riu – All Inclusive
01.2020 - 05.2024

Front Desk Receptionist

Zoetry Resort and Spa
07.2019 - 12.2020

High School Diploma -

Anchovy High School

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Neil Fletcher