Neil Hitzelberger
East Alton,IL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver
Jewel Ride LLC
01.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
IT Help Desk Technician
Illinois Department Of Employment Security
03.2020 - 12.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
Bid Coordinator
International Design Services Inc
10.2018 - 04.2020
- Collaborated with cross-functional teams to ensure timely delivery of high-quality bids and proposals.
- Streamlined communication channels between departments involved in the bidding process, reducing response times and increasing efficiency.
- Managed multiple complex bids simultaneously, effectively prioritizing tasks and resources to meet deadlines.
- Provided regular updates on bid progress to senior management, ensuring transparency and accountability throughout the process.
- Coordinated responses to any clarifications or amendments required by clients post-submission, demonstrating adaptability and commitment to client satisfaction.
- Understood financial concepts, tools and systems required for completing sales proposals and sales business cases.
IT Support Specialist
Staffmark Staffing
09.2015 - 09.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 20 employees.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed backup and recovery of data assets to safeguard system availability.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Sergeant
United States Army
03.2010 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH2025
High School Diploma -
Gillespie High School
Gillespie, IL05.2011
Skills
- Time Management
- Customer Service
- Problem-Solving
- Software Installation
- Application support
- Ticket management
- IT Documentation
- Hardware Repair
Certification
CompTIA
Networking+
Timeline
Driver
Jewel Ride LLC
01.2022 - Current
IT Help Desk Technician
Illinois Department Of Employment Security
03.2020 - 12.2021
Bid Coordinator
International Design Services Inc
10.2018 - 04.2020
IT Support Specialist
Staffmark Staffing
09.2015 - 09.2018
Sergeant
United States Army
03.2010 - 06.2015
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Gillespie High School
CompTIA
Networking+
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