Neil Hurst
St Louis,MO
Summary
Dependable Ramp Agent with strong skills in problem-solving and team leadership. Experienced in managing daily operations, ensuring safety, and enhancing customer service. Ready to drive efficiency and support timely flight departures.
Overview
17
17
years of professional experience
Work History
Ramp Agent
Southwest Airlines
St Louis, MO
08.2025 - Current
- Operated ground support equipment to ensure timely flight departures.
- Loaded and unloaded baggage, ensuring accurate handling and placement.
- Conducted safety checks on equipment and work areas to maintain compliance.
- Collaborated with team members to streamline boarding processes for efficiency.
- Assisted passengers with special needs, enhancing customer service experience.
- Communicated effectively with pilots and crew regarding flight status updates.
- Participated in training programs to improve operational knowledge and skills.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Owner/Operator
Right Way, LLC
St. Charles, MO
09.2009 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Oversaw financial management, budgeting, and expense tracking for profitability.
- Trained and mentored staff to improve performance and customer service standards.
Education
Associate of Science - Business/Marketing
Truman State University
KirksvilleSkills
- Problem-solving
- Team leadership
- Flexible schedule
- Dependable and responsible
- Security awareness
- Workload management
- Quality control
- Inclement weather tolerance
Timeline
Ramp Agent
Southwest Airlines
08.2025 - Current
Owner/Operator
Right Way, LLC
09.2009 - Current
Associate of Science - Business/Marketing
Truman State University
Safety Awareness Award December 2025
I received an award for going above and beyond to help a customer retrieve a powered device from their checked luggage. They mentioned that many other people did not help them until I volunteered to go retrieve the bag from t-point and bring it back to them so they could remove the item so it was stored safely on the flight.