Neil James Madsen
Colorado Springs,CO
Summary
Versatile and reliable professional with a strong work ethic, keen attention to detail, and a broad skill set across multiple disciplines. A quick learner with management experience, adept at problem-solving and adapting to new challenges. Seeking a role where I can leverage my expertise and dedication to contribute to organizational success.”
Overview
23
23
years of professional experience
Work History
Network Technician
Lumen Technologies
Colorado Springs, CO
06.2023 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Ensured compliance with industry standards and safety regulations during fiber optic installations and maintenance activities.
- Read blueprints and schematics to correctly place equipment.
- Operated company equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Lead Technician/Supervisor
QCOMM Network Services
Colorado Springs, CO
01.2009 - 12.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Frequently inspected production area to verify proper equipment operation.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
- Streamlined cable management and setup, optimizing aesthetic and functional aspects of installations.
Lead Technician
Vision Communications
Colorado Springs, CO
01.2007 - 01.2009
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Lead Technician
Tricom Communications
Colorado Springs, CO
01.2004 - 01.2009
- Achieved notable customer commendations for professionalism and quick resolution of technical issues.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
Cable Installation Technician
Schriever Air Force Base
Colorado Springs, CO
01.2002 - 01.2004
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma -
Rampart High School
01.1995
Skills
- Cabling infrastructure
- Problem-solving
- Time management
- Attention to detail
- Project management
- Teamwork
Activities Honors Certifications
- BICSI Technician, 12/01/18
- Bryan Construction Safety Orientation Certification, 08/01/18
- CommScope Infrastructure Academy, Certifying and Troubleshooting Premises Cabling Systems ACT II Certification, 02/01/18
- CommScope Infrastructure Academy, Certifying and Troubleshooting Premises Cabling Systems ACT I Certification, 02/01/18
- CommScope Infrastructure Academy Structured Cabling Infrastructure Design Certification, 02/01/18
- Joint Chiefs of Staff Level 1 Antiterrorism Awareness Training Certification, 08/01/18
- Electronics Technicians Association Fiber Optics Installer Certification, 12/01/17
- Fiber Optic Design, Installation, and Maintenance Course Certification, 11/01/13
- BICSI Installer II, Copper, 08/01/12
- BICSI Membership Certificate, 09/01/11
- Fluke Networks Fiber Testing and Troubleshooting Certification, 08/01/10
- United States Corps of Engineers Training Course Certification, 04/01/10
- Leviton Copper and Optical Fiber Communications Cabling Systems Certification, 02/01/10
- Leviton Copper and Optical Fiber Communications Cabling Systems Certification, 04/01/14
- Certificate of Recognition, 2007 NATO Defense Ministerial, for outstanding performance, and professionalism., 01/01/07
- HellermannTyton Connectivity Product Certification, 02/01/00
Timeline
Network Technician
Lumen Technologies
06.2023 - Current
Lead Technician/Supervisor
QCOMM Network Services
01.2009 - 12.2022
Lead Technician
Vision Communications
01.2007 - 01.2009
Lead Technician
Tricom Communications
01.2004 - 01.2009
Cable Installation Technician
Schriever Air Force Base
01.2002 - 01.2004
Diploma -
Rampart High School