Neil Jones
Hotelier
St Asaph
Summary
I am an enthusiastic and hard working team player who always strives to provide the best customer possible. I have over a decade experience working in the tourism industry and have worked all across the global learning all about different cultures and working processes.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Hotel Front Desk Agent
Hyatt Regency
New Orleans, LA
09.2022 - 09.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Assistant Hotel Manager
Talardy Hotel
St Asaph
04.2021 - 08.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided exceptional service and assistance to guests upon check-in.
Education
Bachelor of Arts - Management of Travel And Tourim
Bangor University
Bangor 09.2013 - 07.2016
Skills
Welcoming guests
Time management
Cultural Awareness
Training and Development
Correspondence management
Timeline
Hotel Front Desk Agent
Hyatt Regency
09.2022 - 09.2023
Assistant Hotel Manager
Talardy Hotel
04.2021 - 08.2022
Bachelor of Arts - Management of Travel And Tourim
Bangor University
09.2013 - 07.2016