Summary
Overview
Work History
Education
Skills
Timeline
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Neil Jones

Hotelier
St Asaph

Summary

I am an enthusiastic and hard working team player who always strives to provide the best customer possible. I have over a decade experience working in the tourism industry and have worked all across the global learning all about different cultures and working processes.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Hotel Front Desk Agent

Hyatt Regency
New Orleans, LA
09.2022 - 09.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Assistant Hotel Manager

Talardy Hotel
St Asaph
04.2021 - 08.2022
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided exceptional service and assistance to guests upon check-in.

Education

Bachelor of Arts - Management of Travel And Tourim

Bangor University
Bangor
09.2013 - 07.2016

Skills

Welcoming guests

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Timeline

Hotel Front Desk Agent

Hyatt Regency
09.2022 - 09.2023

Assistant Hotel Manager

Talardy Hotel
04.2021 - 08.2022

Bachelor of Arts - Management of Travel And Tourim

Bangor University
09.2013 - 07.2016

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Neil JonesHotelier