Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neil Langston

Special Equipment Operator
Anderson,CA

Summary

Seasoned Grapple Truck Operater gifted in equipment inspection, maintenance and operation. Responsible team player with strong patience, attention to detail and systematic approach to completing accurate work. Excellent materials management abilities and understanding of safety zones. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Experienced Equipment Operator specializing in Log Removal work. Successful at reading and following plans, operating equipment and using tools to complete required tasks.

Overview

30
30
years of professional experience
4
4
years of post-secondary education

Work History

Special Equipment Operator

Wright Tree Service
Anderson, CA
02.2021 - Current
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Operated machining equipment safely with team of operators.
  • Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
  • Maintained and cleaned equipment after each job and inspected.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Assisted with safe materials transport between work sites to reduce downtime.

Service Manager

Lowes Home Improvment
Redding, CA
01.2013 - 05.2021
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed department processes and procedures to boost customer satisfaction.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored service staff performance and provided feedback for improvement.

Dispatch Supervisor

I-5 Rentals
Redding, CA
05.2018 - 01.2021
  • Analyzed project and vendor data and compiled information into presentations for internal purposes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over many routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Directed dispatching, routing, and tracking of 13 fleet vehicles.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 13 employees and provided training focused on maximizing overall performance.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.

Yard Supervisor

Vic Hannan Landscape Materials
Anderson, CA
04.2009 - 11.2012
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
  • Trimmed around trees, flower beds, and other yard features.
  • Landscaped yards by planting flowers, grass, trees, and bushes.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Monitored progress of tasks to provide feedback for improvement.
  • Monitored production levels and implemented measures to increase output.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

Assistant Manager

Les Schwab
Anderson, CA
08.1993 - 11.2007
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

High School Diploma -

West Valley High School
Cottonwood, CA
09.1985 - 06.1989

Construction, General Education, EMT-B

Shasta College
Redding, CA

Skills

Following instructions

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Timeline

Special Equipment Operator

Wright Tree Service
02.2021 - Current

Dispatch Supervisor

I-5 Rentals
05.2018 - 01.2021

Service Manager

Lowes Home Improvment
01.2013 - 05.2021

Yard Supervisor

Vic Hannan Landscape Materials
04.2009 - 11.2012

Assistant Manager

Les Schwab
08.1993 - 11.2007

High School Diploma -

West Valley High School
09.1985 - 06.1989

Construction, General Education, EMT-B

Shasta College

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Neil LangstonSpecial Equipment Operator