Neil Malizia

Kings Food Markets

04.2001 - Current

Primary point of contact for all catering accounts (public and corporate)
Manage the deli staff’s daily workload to ensure maximum work output throughout the day
Management of Inventory
Work with store’s leadership teams to advise, handle, and track all details regarding deli operations
Responsible for employee performance indicators and annual reviews
Monitor responses and attitudes of customers/employees and communicate this to the corporate team to ensure responsiveness
Execution of weekly schedules to maintain hourly quota for budgeting purposes/union regulations
Excellent computer skills, Including Microsoft Outlook and Microsoft Excel
Participation at seasonal food shows
Attended to customers by taking orders, resolving complaints and issues.
Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.