Summary
Overview
Work History
SUMMARY
Timeline
Generic

Neil Manes

Tulsa

Summary

Seeking a position where I can use my varied technological and problem-solving skills to help a company improve its operations. To obtain an administrative position offering a variety of responsibility and challenges. To also reach a position that will utilize my knowledge of science and skill in organization, communication and dealing with people well. While always corporating safety into my everyday task. I am very passionate about every aspect of my work and believe I can make a difference by sharing my enthusiasm and expertise with others. I have over 13 years of sales/customer service experience backed by previous work as a service advisor in the automotive industry.

Overview

21
21
years of professional experience

Work History

Pro Shop Attendant

Page Belcher Golf Coures
03.2019 - 08.2025
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.

Service Adviser

Marc Miller Buick GMC
03.2017 - 08.2019
  • Confer with customers by telephone or in person to provide information about products, services, enter orders, cancel accounts or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customer problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments
  • Refer unresolved customers grievances to designated departments for further investigation
  • Getting correct and accurate information the first time, while being able to narrow scope vehicles based on customers descriptions.
  • Communicating with my supervisors, peers or subordinates
  • Excellent customer service background: Built lasting relationships and repeat business with customers in sales associate position.
  • Processing any data information

Automotive Service Advisor

South Pointe CDJ
04.2015 - 09.2016
  • Collect all sorts of payments from customers while providing correct change back and receipts
  • Check tire pressure, levels of fuel, motor oil, transmission, radiator, batter or other fluids. Capable of adding any fluids or air for vehicle tires
  • Test and charge batteries
  • Maintain customer records and follow up periodically with telephone, mail or person reminders of service maintenance due
  • Getting correct and accurate data from the customer
  • Performing for or working directly with the public
  • Communicating with supervisors, peers and subordinates
  • Documenting/Recording Information
  • Establishing and maintaining interpersonal relationships
  • Experience with cash registers, desktop computers
  • Efficient with Microsoft Windows

Automotive Service Advisor

Bob Moore Dodge of Tulsa
04.2012 - 10.2014
  • Record results of diagnostic tests
  • Estimate costs of repairs based on parts and labor charges
  • Operating vehicles, mechanized devises or equipment with safety in mind.
  • Customer service: Greet customers, gather vehicle information, inspect vehicle and work with customer to choose maintenance plan. Worked with diverse client base.
  • Analyzing or information
  • Communicating with supervisors, peers or subordinates

Service Consultant

Momentum Chevrolet
04.2010 - 04.2012
  • Used software tools including: adp, global connect
  • Spoke with customers by phone, in person.
  • Provided information about products and services.
  • Took and recorded orders.
  • Received and processed incoming phone calls from customer or client base.
  • Recorded details of customer transactions, interactions, inquiries, complaints, comments.
  • Prioritized data entry daily to ensure customers’ needs were met.
  • Ensured that appropriate changes were made to resolve customer concerns.
  • Effectively identified customer concerns over the phone.

Automotive Service Adviser

Bob Moore GMC Buick Pontiac
02.2005 - 03.2010
  • Getting Information
  • Making Decisions and Solving Problems
  • Operating Vehicles, Mechanized Devises or Equipment
  • Performing for or working directly with the public
  • Communication with supervisors, peers or subordinates
  • Analyzing data or information
  • Establishing and maintaining interpersonal relationships
  • Experience with: Electronic engine analyzers, Microsoft Windows, Point of sale POS computer terminals, Point of sale POS software and timekeeping.

SUMMARY

  • Supporting sales growth & drive service excellence.
  • Solid background in inventory organization.
  • Experience with ordering, billing, sales and stocking.
  • Dynamic leader and team builder. Consistently motivating others towards success and promoting creative ideas in others, while developing strong teamwork skills.
  • Effective working alone or as a cooperative team member.
  • I work well without needed supervision and able to make timely recommendations when needed.
  • Efficient with Word and Microsoft Windows
  • Experience in handling confidential paperwork.
  • Ability to work unsupervised in a very flexible work environment.
  • Flexible work schedule.
  • Industrious Auto Service Advisor proficient in customer service.
  • Socialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
  • The ability to adapt to changing work conditions quickly.

Timeline

Pro Shop Attendant

Page Belcher Golf Coures
03.2019 - 08.2025

Service Adviser

Marc Miller Buick GMC
03.2017 - 08.2019

Automotive Service Advisor

South Pointe CDJ
04.2015 - 09.2016

Automotive Service Advisor

Bob Moore Dodge of Tulsa
04.2012 - 10.2014

Service Consultant

Momentum Chevrolet
04.2010 - 04.2012

Automotive Service Adviser

Bob Moore GMC Buick Pontiac
02.2005 - 03.2010
Neil Manes