Neil Martin
Chicago,IL
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator
Amazon
09.2022 - 02.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Rideshare Driver
Lyft
06.2019 - 03.2022
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Customer Care Executive
Quarter Juice Productions
01.2015 - 11.2020
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Studio Engineer
Quarter Juice Productions
01.2015 - 11.2020
House Manager
Leeda Services
03.2010 - 06.2017
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Education
Associate of Science - Computer Engineering
Devry University
Chicago, IL06.2005
High School Diploma -
Elgin High School
Elgin, IL06.1998
Skills
- Forklift Operation
- Truck loading and unloading
- Warehouse Organization
- Shipping and receiving
Certification
Forklift Certification
First Aid Certification
Languages
Spanish
Professional Working
Timeline
Warehouse Forklift Operator
Amazon
09.2022 - 02.2024
Rideshare Driver
Lyft
06.2019 - 03.2022
Customer Care Executive
Quarter Juice Productions
01.2015 - 11.2020
Studio Engineer
Quarter Juice Productions
01.2015 - 11.2020
House Manager
Leeda Services
03.2010 - 06.2017
Associate of Science - Computer Engineering
Devry University
High School Diploma -
Elgin High School
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