Neil McCloskey
Rochester,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Examination Administrator
American Board Of Physical Medicine And Rehab
09.2022 - Current
- Promoted from Customer Service Lead
- Assisted in the development of exam schedules for optimal time management and resource allocation.
- Provided excellent customer service to examinees, addressing queries regarding examinations procedures promptly and professionally.
- Safeguarded the integrity of examinations by maintaining strict confidentiality of test materials, scores, and personal information.
- Reduced exam-related stress for students by clearly communicating expectations and guidelines before each assessment.
- Supported the smooth administration of exams by preparing testing rooms with necessary equipment, materials, and seating arrangements.
- Coordinated with external testing agencies as required for successful implementation of standardized examinations.
- Provided necessary accommodations to students with special needs, ensuring equal opportunities for success in exams.
Customer Service Leader
American Board Of Physical Medicine And Rehab
01.2022 - 09.2022
- Promoted from Customer Service Representative
- Conducted regular team meetings to review performance, identify areas for improvement, and promote collaboration among team members.
- Mentored junior customer service representatives, providing guidance on best practices and fostering professional development within the team.
- Promoted a positive work environment that encouraged open communication between team members, leading to higher levels of employee engagement.
- Collaborated with cross-functional departments to address customer issues holistically, ensuring quick resolutions and overall satisfaction.
Customer Service Representative
American Board Of Physical Medicine And Rehab
01.2017 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Machine Operator Processing
Post Consumer Brands
01.2016 - 01.2017
- Promoted from General Production to Machine Operator
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
General Production
Masterson Staffing/Post Consumer Brands
01.2015 - 01.2016
- Operated various equipment proficiently, including hand tools, power tools, and specialized machinery, ensuring optimal performance and minimal downtime.
- Participated in ongoing training programs to stay current on industry trends and enhance personal skillset as a General Production Laborer.
- Demonstrated strong attention to detail when inspecting finished products for quality assurance purposes.
Customer Service Representative
Graphic Mailbox
01.2015 - 11.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Commercial Water Distribution
01.2014 - 11.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Ben Franklin Electric
01.2013 - 11.2013
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Order Entry Specialist
Spectrum Brands/Rayovac
01.2011 - 01.2012
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
Family Caregiver
Self Employed
01.2009 - 01.2011
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
Administrative Assistant
University of Wisconsin Osteoporosis Research Group
01.2002 - 01.2009
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Completed coursework in Finance, Accounting, and Business - Finance
Madison Area Technical College
Madison, WIHigh School Diploma -
Kenyon Wanamingo High School
Kenyon, MN06.1996
Skills
- New Hire Onboarding
- Information Management
- Office Administration
- Customer Service
- 53 Wpm Typing Speed
- Technical Support
- Deadline Adherence
- Mail Handling
- Document Management
- MS Office
- Multi-Line Phone Systems
References
Excellent References Available Upon Request
Timeline
Examination Administrator
American Board Of Physical Medicine And Rehab
09.2022 - Current
Customer Service Leader
American Board Of Physical Medicine And Rehab
01.2022 - 09.2022
Customer Service Representative
American Board Of Physical Medicine And Rehab
01.2017 - 01.2022
Machine Operator Processing
Post Consumer Brands
01.2016 - 01.2017
General Production
Masterson Staffing/Post Consumer Brands
01.2015 - 01.2016
Customer Service Representative
Graphic Mailbox
01.2015 - 11.2015
Customer Service Representative
Commercial Water Distribution
01.2014 - 11.2014
Administrative Assistant
Ben Franklin Electric
01.2013 - 11.2013
Order Entry Specialist
Spectrum Brands/Rayovac
01.2011 - 01.2012
Family Caregiver
Self Employed
01.2009 - 01.2011
Administrative Assistant
University of Wisconsin Osteoporosis Research Group
01.2002 - 01.2009
Completed coursework in Finance, Accounting, and Business - Finance
Madison Area Technical College
High School Diploma -
Kenyon Wanamingo High School
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