Neil McDermid
Folsom,CA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Landscape Worker
Self Employed Services
Folsom, CA
04.2024 - Current
- Prepared estimates for labor costs associated with landscaping projects.
- Communicated effectively with clients regarding project timelines and expectations.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Resolved customer inquiries promptly and professionally.
Barista
Starbucks
West Sacramento, CA
08.2021 - 04.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Screen Printer
The Printed Image
Chico, CA
10.2017 - 07.2021
- Calibrated registration marks on press bed to ensure accurate alignment of colors on prints.
- Assisted in the setup of screen printing presses for various projects.
- Operated flash dryers to cure inks after each color application.
- Performed regular maintenance on all machines and equipment used in screen printing process.
- Developed new techniques to improve efficiency and productivity of workflow processes.
Barista
Starbucks
Chico, CA
07.2016 - 12.2018
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Barista
Starbucks
Woodland, CA
10.2015 - 07.2016
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Described menu items to customers and suggested products based on stated preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Screen Printer
All Action Awards
Woodland, CA
06.2008 - 09.2015
- Assisted in the setup of screen printing presses for various projects.
- Prepared screens with proper mesh count, stencils, and emulsions.
- Ensured that production deadlines were met while maintaining quality standards.
- Verified accuracy of artwork before printing began by comparing it against original design file.
- Troubleshot problems as they arose during production runs.
Sales Associate and Barista
The Next Chapter Bookstore
Woodland, CA
04.2004 - 06.2008
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Science - Sociology
Woodland Community College
Woodland, CA06-2009
High School Diploma -
Woodland Senior High School
Woodland, CA06-2007
Skills
- Customer Needs Assessment
- Exceptional customer service
- Teamwork and Collaboration
- Multi-tasking strength
- POS Systems
- Beverage Preparation
- Speedy and efficient
Affiliations
- Avid book reader
- Guitar / Songwriting enthusiast
- Gardening and landscaping personal property daily
Accomplishments
- Previous recipient of multiple Partner of the Quarter Awards
Certification
- CPR Certified
- Food Handler Card Certified
References
- Matthew Weeks - Candidate's Former Shift Manager (707)761-7132
- Michelle Neverkovec - Candidate's Former Shift Supervisor (916)768-9002
- Kobe "Monty" Eady - Candidate's Former Shift Supervisor (916)548-7691
- Aricza "Ritzy" Ruelas - Candidate's Former Coworker (916)267-9885
Timeline
Landscape Worker
Self Employed Services
04.2024 - Current
Barista
Starbucks
08.2021 - 04.2023
Screen Printer
The Printed Image
10.2017 - 07.2021
Barista
Starbucks
07.2016 - 12.2018
Barista
Starbucks
10.2015 - 07.2016
Screen Printer
All Action Awards
06.2008 - 09.2015
Sales Associate and Barista
The Next Chapter Bookstore
04.2004 - 06.2008
Associate of Science - Sociology
Woodland Community College
High School Diploma -
Woodland Senior High School
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