Neil Mohlman
Kissimmee
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
BPO HC & Insurance Operations Analyst
NTT Data
11.2016 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Supported supervisor and associated team members to maintain system functionality.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Created custom reports and visualizations to support decision-making processes.
Game Advisor
GAMESTOP CORP
08.2016 - 01.2017
- Retail sales duties, such as assisting customers, stocking shelves, and taking inventory
Cell Phone Consent Operator
NELNET STUDENT LOAN SERVICING
01.2016 - 07.2016
- Contacted customers by phone to provide account assistance
Electronic Correspondence Operator
NELNET STUDENT LOAN SERVICING
01.2015 - 02.2016
- Contacted customers by e-mail and text message to provide account assistance
- Piloted new text messaging process to enhance efficiency
Default Account Placement Advisor
NELNET STUDENT LOAN SERVICING
02.2014 - 12.2014
- Worked with phone and electronic correspondence to locate, contact, and provide assistance to long out of touch customers
Default Management Operator
NELNET STUDENT LOAN SERVICING
09.2013 - 01.2014
- Contacted customers by phone to provide account assistance and debt collections
- Worked on a select, specialized collections team in January 2014 when the company took on a large acquisition of new business
GT Direct Inventory Manager
GRAHAM TIRE
03.2012 - 09.2013
- Inspected, photographed, and documented inventory to be listed for online sale
- Created listings for online sales, primarily eBay
- Use of html for Craigslist
- Customer service and sales online and by phone
- Packaged, arranged delivery, shipped, and received product
Senior Game Advisor
GAMESTOP CORP
08.2007 - 03.2012
- Managed staff, prepared work schedules and assigned specific duties
- Ordered, shipped, and received new store product and intercompany transfers
- Retail sales duties, such as assisting customers, stocking shelves, and taking inventory
Assistant Store Manager
HOBBYTOWN USA
06.2005 - 09.2008
- Managed staff, prepared work schedules and assigned specific duties
- Interviewed, hired and trained new employees
- Ordered, shipped, and received new store product, including dealing directly with vendors on the company's behalf
- Tournament Organizer Certification for Wizards of the Coast and Upperdeck Entertainment
- Retail sales duties, such as assisting customers, stocking shelves, and taking inventory
Education
Fire Protection Technology -
Southeast Community College
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University of Nebraska-Lincoln
Skills
Firefighter I, Firefighter II, Hazardous Material Operations, and EMT certifications
- Volunteer experience including salvation army bell ringing, highway adoption, and individual projects
- Eagle Scout
- Very literate with PC's and Microsoft Office; Word, Excel, and Access
- Fast typist QWERTY and 10 key
References
- Thom Walla, 1-402-434-5054, thomwalla@hobbytown.com
- Andy Rutledge, 1-402-202-3141, andy@andyrut.com
Timeline
BPO HC & Insurance Operations Analyst
NTT Data
11.2016 - Current
Game Advisor
GAMESTOP CORP
08.2016 - 01.2017
Cell Phone Consent Operator
NELNET STUDENT LOAN SERVICING
01.2016 - 07.2016
Electronic Correspondence Operator
NELNET STUDENT LOAN SERVICING
01.2015 - 02.2016
Default Account Placement Advisor
NELNET STUDENT LOAN SERVICING
02.2014 - 12.2014
Default Management Operator
NELNET STUDENT LOAN SERVICING
09.2013 - 01.2014
GT Direct Inventory Manager
GRAHAM TIRE
03.2012 - 09.2013
Senior Game Advisor
GAMESTOP CORP
08.2007 - 03.2012
Assistant Store Manager
HOBBYTOWN USA
06.2005 - 09.2008
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University of Nebraska-Lincoln
Fire Protection Technology -
Southeast Community College
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