Neil Morgan
OH
Summary
Bachelor of Arts in Psychology from Heidelberg University. Experienced in business to business sales, cold calling, account management, field sales and prospecting, quoting and customer service in a variety of environments.
Overview
20
20
years of professional experience
Work History
Account Manager
Nouryon
, OH
11.2023 - Current
- Oversaw distribution relationships for Expancel and Thioplast resin across North America.
- Coordinated inventory to maintain optimal stock levels at all locations.
- Scheduled and attended weekly appointments with clients.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Oversaw contract negotiations.
- Ensured compliance with all contracts
- Ensured compliance with all applicable laws, regulations, and safety standards.
- Organized and delivered distributor sales trainings
- Distributor and customer sales projections and demand planning
- Engaged in high-level discussions related to identifying and vetting new channel partners
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Maintained accurate records of all customer interactions in the CRM system.
- Established strong relationships with decision-makers and influencers within client organizations.
- Managed a portfolio of 15 key accounts, ensuring high levels of customer satisfaction and retention.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
Sales Account Manager II/Key Account Partner
Univar Solutions
07.2021 - 11.2023
- Increased involvement with R&D centers to secure additional opportunities.
- Collaborated with suppliers, product management and technical teams to market available technologies.
- Supervised all CASE-relevant pipeline operations for a major account.
- Led coordination and support for dedicated account team engaging with technology centers.
- Provided the Corporate Accounts team and Sales Management with pipeline reports.
- Tracked market trends, product developments, and competitor actions to refine sales approaches.
- Coordinate efforts with peers to prepare detailed performance reports and reviews.
- Facilitated collaboration to tailor solutions that met specific customer needs.
- Resolved customer questions about product cost, stock status, applications and payment terms.
Business Development Account Manager
Hydrite
11.2020 - 07.2021
- Created new customer accounts through negotiation and effective sales closing.
- Utilized cold calling, in-person visits, and referrals to generate leads.
- Conducted territory analysis to manage and identify new customers.
- Identified leads and maximized valuable business prospects.
- Resolved customer complaints regarding sales and service.
- Ensured continuous client engagement to fulfill requirements.
- Collaborated with procurement and suppliers to establish new customer sources.
Sales Account Manager I
Univar Solutions
10.2018 - 11.2020
- Responsible for managing and growing field accounts belonging to CASE (coatings, adhesive, sealants, and elastomer)
- Developed customer relationships across commercial and technical departments
- Routinely interfaced with both technical and commercial supplier contacts, product management, and technical personnel to uncover potential opportunities; recommend alternative technologies and revisions to formulation.
- Pricing, margin, and customer forecast management
- Daily CRM reporting
- Daily sales analysis aimed at identifying unusual volumes variances, opportunities for growth and at-risk business
- Prospecting within assigned territory.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Determined cost and pricing of proposals and bids.
Account Manager
Nexeo Solutions
Dublin, OH
10.2016 - 10.2018
- Responsible for managing and growing a territory that generates over $2 Million in revenue annually.
- In six months I grew this customer base by $95,000 in pure profit over the previous year (year to date).
- In the third quarter(April, May, and June) I grew this customer base over 30% over prior year.
- In the month of April, I grew this territory by 94% in pure profit.
- Since I have assumed the responsibilities of this job at the start of 2017 fiscal year in October of 2017, this territory has been more profitable over the previous year and more profitable than the 2015 fiscal year.
- This was accomplished by routine and constant contact with customers who are large and small , and always with the purpose to improve their business instead of ours.
- Moreover , this was achieved by a high outbound call volume, personal contacts from my previous role as a Prospector with suppliers and manufacturers, my ability to emphasize with the customer, provide solutions and technical consul, and sell the value of doing business with a company that offers four divisions that can meet their raw material, maintenance, and analytical needs.
Prospector
Nexeo Solutions
Dublin, OH
09.2015 - 09.2016
- Primarily responsible for finding net new business for the company including the inside sales team and the field across four different divisions, which are Chemicals, Plastics, Environmental Services and Lab Services.
- In addition to cold calls and following up on warm leads, new business was gained by utilizing market knowledge, supplier contacts, technical knowledge and information about the competition to persuade potential customers to choose Nexeo as their primary supplier.
- Daily duties included cold calling,direct contact with suppliers and manufacturers, other departmental managers and employees, reporting to direct managers within the chemicals division on the status of various initiatives and projects and the data entry of all information gathered between the aforementioned parties recorded into Sales Force.
- Responsible for identifying, determining and communicating solutions to potential businesses which have day to day problems and are seeking everyday solutions.
Inside Sales Representative/Account Executive
Kroy, LLC / Buckeye Business Products
Cleveland, OH
02.2014 - 08.2015
- responsible for expanding the company's market share by making 90-100 cold calls to a variety of businesses while sending approximately two quotes today.
- Responsible for developing new business while also servicing previously acquired accounts.
- Responsible for product knowledge and the ability to solve customer problems.
- Manage detailed records including order histories, invoices, and returns.
Inside Sales Representative
E-Tank
Massilon, OH
10.2013 - 12.2013
- responsible for providing solutions to companies with a vast array of environmental concerns across a variety of business types.
- Provide excellent customer service to assist businesses with their generated waste storage needs.
- Coordinate with Outside Sales Representatives to expand the business to new market areas, new customers, and improve business relationships with current customers.
- Responsible for drawing up quotes and contracts.
- Assessing current customer needs as well as future needs.
- Maintaining a knowledge of company policy as well as equipment specifications and utilizations to provide the customer with the solutions they need.
Fundraiser
Ohio Citizen Action
Cleveland, OH
08.2013 - 09.2013
- Primarily responsible for the accurate and concise communication of various environmental and political issues to community members with the purpose of organizing their support.
- this entails having a complete understanding of the issues, the organization's policy and mission as well as an understanding of the democratic process at large.
- the ability to communicate the aforementioned issues, policies, and goals clearly and effectively to community members to secure their support.
- In charge of responsibly handling cash, credit, and check contributions as well as written communications between community organizers and local state officials.
Retail Associate
Half Price Books
North Olmsted, OH
07.2011 - 08.2013
- Responsible for maintaining, supplying, and servicing multiple sections of merchandise.
- Provide customer service either by helping customers with their purchase or through buying merchandise from the public to supplement the store's inventory.
- this includes explaining and implementing store and company policies and philosophies towards literacy, sustainability, and community.
- Personally raised the sale of CDs over a two year period with the company.
- Responsible for acquiring and maintaining at least a general knowledge about various subjects both academic and popular.
- responsible for appropriately handling cash and credit cards used for purchases.
Sales Associate
Gap, Inc
North Olmsted, OH
09.2010 - 04.2011
- Provide excellent customer service maintain the displays and other merchandise areas so customers could easily locate and purchase items Responsible for suggesting promotions and rewards programs to customers such as the gap brand credit card.
- Responsible for knowing the various products -- sizes, type of design, measurements, color, etc.--and current sales or promotions to better serve the customer and ultimately the store itself.
- responsible for appropriately handling cash and credit cards used for purchases.
Writing Tutor
Cleveland State University Writing Center
North Olmsted, OH
05.2010 - 01.2011
- Primarily responsible for tutoring, educating, and guiding Cleveland State students and faculty with their reading, writing, research skills and projects.
- Provided administrative assistance to the director by documenting and maintaining files on each student to best assess and fulfill individual student needs.
- Responsible for planning, conducting and overseeing workshops attended by students wishing to further improve their research, writing, and reading comprehension skills.
Server
Champps
North Olmsted, OH
02.2008 - 12.2010
- Responsible for knowing and communicating daily, weekly, and monthly drink and food specials.
- Responsible for cleaning, organizing, and stocking workstations to ensure the best quality service and product reached the customer.
- Primarily responsible for making sure the customer's experience is a favorable one which includes resolving any issues that may have occurred during the duration of their meal or experience at the restaurant.
- Responsible for appropriately handling cash and credit cards.
Graduate Assistant
Cleveland State University
North Olmsted, OH
08.2009 - 05.2010
- Responsible for tutoring Cleveland State University students, faculty, staff, and members of the larger Cleveland community in their writing and reading comprehension skills.
- Responsible for learning and applying the communication and teaching skills to better serve the student body at large while mastering personal coursework.
Bartender
Clover Club Bar and Restaurant
North Olmsted, OH
06.2006 - 01.2008
- initially hired as kitchen help and was eventually promoted to bar tender.
- responsible for maintaining a fun yet safe environment for patrons while providing the highest possible quality in food and drink service.
- responsible for cash and credit card deposits after every shift.
- organizing, cleaning, and stocking the bar area to maximize safety and efficiency.
Patient transporter
Lakewood Hospital- Cleveland Clinic
North Olmsted, OH
05.2005 - 03.2006
- Responsible for safely delivering hospital patients to various appointments within different parts of the hospital (X-rays, catscans, MRIs, ultrasounds, surgery etc.).
- responsible for following Cleveland Clinic health and safety guidelines during the transportation of hospital patients.
- provided assistance to nurses with the administering of various tests on a requested basis.
Education
Bachelor of Arts - Psychology
Heidelberg University
Skills
- Two-Time Award Winner in Sales Excellence
- Eight years of experience in chemical distribution
- Contract Management
- Distribution Strategy
- Chemical Manufacturing
- New Business Development
- Sales Collaboration
- Strategic Planning
- Demand Forecasting
- Relationship Management
- Account Development
Timeline
Account Manager
Nouryon
11.2023 - Current
Sales Account Manager II/Key Account Partner
Univar Solutions
07.2021 - 11.2023
Business Development Account Manager
Hydrite
11.2020 - 07.2021
Sales Account Manager I
Univar Solutions
10.2018 - 11.2020
Account Manager
Nexeo Solutions
10.2016 - 10.2018
Prospector
Nexeo Solutions
09.2015 - 09.2016
Inside Sales Representative/Account Executive
Kroy, LLC / Buckeye Business Products
02.2014 - 08.2015
Inside Sales Representative
E-Tank
10.2013 - 12.2013
Fundraiser
Ohio Citizen Action
08.2013 - 09.2013
Retail Associate
Half Price Books
07.2011 - 08.2013
Sales Associate
Gap, Inc
09.2010 - 04.2011
Writing Tutor
Cleveland State University Writing Center
05.2010 - 01.2011
Graduate Assistant
Cleveland State University
08.2009 - 05.2010
Server
Champps
02.2008 - 12.2010
Bartender
Clover Club Bar and Restaurant
06.2006 - 01.2008
Patient transporter
Lakewood Hospital- Cleveland Clinic
05.2005 - 03.2006
Bachelor of Arts - Psychology
Heidelberg University
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